• Supported the Multi-Unit Team Leader by serving as the onsite contact for tax office associates and clients, ensuring quality and consistent execution to promote the value of H&R Block.• Ensured that Customer Service Representatives placed correct orders for office supplies before submission.• Executed and held all tax office associates accountable to Standard Operating Procedures (SOP) and client service experience, escalating to the Multi-Unit Team Leader and District General Manager when necessary.• Acted as the point of contact for onsite escalated client service concerns.• Made sure clients were scheduled properly and conflicts were resolved, escalating to the Multi-Unit Team Leader and District General Manager when necessary.• Led the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.• Directed daily activities to ensure all tax office associates were scheduled, and work was completed according to deadlines, with attention to quality standards, priorities, and overall goals.• Conducted daily huddles and communicated essential information to office associates.• Made campaign calls to ensure past clients were scheduled with their preferred tax professionals for this tax season.• Edited weekly staff schedules as needed.• Set and managed appointments for various clients as well as the tax professional.• Maintained the confidentiality of sensitive data and adhered to data entry procedures and standards, ensuring compliance with regulatory requirements and protection of sensitive information.• Updated existing records with new data, ensuring databases were current and accurate, which improved organizational performance.• Retrieved data from various sources and entered it into databases, ensuring data accuracy and completeness, thereby improving data quality by 25%.• Consistently maintained a 99% accuracy rate while entering data into databases.

• Assisting prospective students with admissions and registration procedures• Reviewing transcripts submitted through Self-Serve• Utilizing Colleague software to identify necessary English and Math courses from transcripts• Validating completion of orientation and e-Learning prerequisites for enrollment• Providing assistance at the help desk during staff absences

• Accepted customer orders as an independent contractor using the Instacart app• Ensured timely delivery of top-quality products by fulfilling orders from customers' selected stores and delivering them securely to their homes• Evaluated customer orders to determine acceptance or rejection based on expected earnings

• Acted as the onsite liaison for the Multi-Unit Team Leader, supporting tax office associates and clients to ensure H&R Block's values were consistently upheld• Ordered necessary supplies for the office on a weekly basis• Ensured the opening and closing procedures were carried out correctly and efficiently• Implemented and upheld Standard Operating Procedures (SOP) and the client service experience for tax office associates• Became the go-to person for escalated client service issues on-site• Managed client scheduling and effectively handled conflicts• Oversaw front desk operations, provided phone support, and interacted with clients to improve their service experience• Oversaw daily tasks to ensure tax office associates' schedules were maintained and work was completed by set deadlines and standards• Held daily briefings to communicate vital information to office associates effectively

• Draft contracts for new and returning adjunct professors• Generate work orders for testing proctors and guest speakers• Manage onboarding for new adjunct professors and student assistants• Keep employee data files updated• Provide assistance for HR-related inquiries and issues• Process customer invoices on a daily basis• Establish new vendor accounts• Handle Accounts Payable invoice processing and W-9 verification for new vendors• Conduct weekly Accounts Payable procedures• Perform check runs and monitor due dates for invoices• Process and reconcile credit card payments, coding them to the correct account• Record journal entries and reconcile general ledger accounts with Pramex as necessary• Support the review of financial statements• Aid Pramex in the month-end closing procedures• Discuss cash reimbursement and annual healthcare plans with faculty and staff• Arrange catering for significant campus events and club meetings• Resolve technical issues in classrooms, including projectors, laptops, and televisions• Collaborate with various vendors to complete tasks• Finalize the UNC report for the business school's operation in Raleigh• Authorize employee orders• Support admissions with student payment processing• Facilitate the Microsoft Teams phone migration• Conducted data cleansing and validation, achieving a 40% reduction in data errors and enhancing data quality• Developed and maintained data entry forms, optimizing the data entry process and cutting down data input time by 35%• Achieved a consistent 99% accuracy rate in data entry into databases, enhancing data quality and operational efficiency• Established data entry protocols and standards, leading to a 60% decrease in errors and a 50% boost in productivity• Partnered with cross-functional teams to identify and correct data entry mistakes, reducing error resolution time by 85%

• Acts as the first point of contact for prospective students across various platforms, addressing inquiries and explaining admissions procedures and educational opportunities.• Created Excel sheets to track students not planning to enroll in the upcoming fall or spring, removing them from the contact list.• To successfully perform this job, one must be capable of executing the essential job functions effectively.• Provides enrollment details to students, clarifies initial educational objectives, and aids in college enrollment, including in-person transcript processing.• Informs students about available support programs and services, and handles electronic and phone inquiries about academic programs, registration, and general information.• Evaluates admissions applications and educational records for completeness and accuracy, and determines admissions placement using multiple criteria established by the college.• Engages in college-wide and service area activities and events that contribute to the college's growth and staff professional development.• Supports Recruitment and Outreach efforts and assists Admission area managers with various projects as needed.• Completes an annual applied benchmark project individually or as part of a team.• Demonstrates the ability to critically assess situations and processes to suggest improvements.• Generated reports from databases, analyzing data to discern trends and patterns, thus providing insights that aid in making informed business decisions and enhancing organizational efficiency.

• Provide prompt notification to staff during emergencies and adhere to facility emergency protocols• Advocate for RTP Campus, respond to community questions, and bolster campus endeavors• Arrange meeting spaces and contribute to special projects as required• Welcome and guide students, faculty, staff, and visitors efficiently• Support prospective, current, and former students in arranging appointments through QLess• Maintain a clean and inviting front area for all guests• Handle telephone inquiries by providing information, recording messages, and filtering calls

• Provided support for a range of technology products to Verizon customers.• Addressed and resolved technical issues pertaining to Verizon cell phones.• Offered friendly and helpful guidance to customers.• Dedicated to fulfilling customer needs.

• Aided the manager in the training and development of employees for service excellence.• Relayed guest requests to management.• Prepared products for sale by cutting, slicing, weighing, and pricing.• Ensured product levels, quality, and freshness, and assisted with receiving and storage.• Delivered polite and friendly greetings and interactions to all guests.• Upheld sanitation standards in the cooler, freezer, prep, and sales areas.• Reported temperature discrepancies to the supervisor.• Maintained a neat, clean, and orderly supply area at all times.• Executed all additional duties as directed by management.• Conducted front porch duties to ensure the “guest arrival” standard was upheld.• Broadcasted specials and sales information over the PA system.