Brittany George Email and Phone Number

Provided administrative oversight of five BSAS funded residential programs for Substance Use Disorders.Division leader for 12 managers and 30+ employees. Developed relationships with the Department of Public Health and Bureau of Substance Abuse Services (BSAS) and preparation for licensing audits. Responsible for interviewing, hiring, training, and orientating new managers to the division. Reviewed and submitted timecards to payroll. Conducted regularly schedule supervision with all twelve division managers as well as completed yearly performance evaluations for division managers. Participated in Union grievance hearings, conducted mediation of employee and workplace issues, managed personnel issues and outcomes based off investigatory findings. Oversight of resident admissions and discharges. Strived to maintain maximum capacity of each program through outreach and coordination with outside providers and agencies. Ensured the administration of EOHHS congregate care regulations throughout the COVID-19 pandemic. Evaluate staffing patterns and coverage, services on-site, and rehabilitation progress to ensure safety and security of residents. Developed streamline policies for the Residential Recovery Services Division to develop consistency between programs.

Implement and enforce policies and procedures for clinic site. Ensured compliance with directives including patient privacy initiatives and employee safety. Prepare monthly operational dashboards, participate in weekly calls, and attend monthly Practice Manager Meetings. Responsible for staffing clinic and seeing new team members through recruitment process, new hire orientation, and training. Developed monthly staff schedule, reviewed time cards to submit to payroll. Monitored quality and productivity of all clinic staff, conducted yearly performance evaluations, addressed performance and disciplinary issues. Identify and resolve patient satisfaction issues by interacting with customers, reviewing customer feedback, and addressing customer service issues. Worked with employees to promote teamwork and help ensure a positive and productive work environment, improve morale, motivate team, and drive employee engagement. Responsible for overseeing all aspects of clinic accounting including but not limited to budgetary tracking, daily cash reconciliation, and petty cash. Ensured compliance with Federal and State employment regulations, DPH,OSHA,HHS and labor laws as directed by the human resources department. Facilitate, audit, and attend all facility inspections as applicable. Ensure that all facilities and equipment are available, operational, safe, and clean. Coordinate facility and equipment maintenance and other vendor services, when appropriate. Identified and attended community marketing opportunities and engaged staff in grassroots marketing. Assisted Employer Services in building community relationships by identifying and communicating occupational health account leads and future partnerships; Aid in referral relationships of various healthcare partners with Healthcare Facilities and Specialists. Completed 7-12 detailed training with new Practice Managers joining the CMD team.

Conducted a variety of administrative tasks in support of the program, and the Program Director such as payroll, purchase orders, new hire paperwork, training to staff on operational topics, performance evaluations, corrective action and quality improvement tasks. Provided direct supervision to administrative support staff, case managers, and nurses. Collaborated with program director and clinical program director to oversee implementation of the written clinical plan for services, manage client behavior, client program compliance and investigates and resolves client issues, grievances and incidents. Facilitated and documented weekly multi-disciplinary team (MDT) meetings, staff meetings and monthly all staff meetings. Attended directors meeting and Quality Improvement Committee Meetings as assigned. Adhered to HIPPA and confidentiality policies when responding to inquiries for client information or copies of information. Appropriately conducted and documented all quarterly and yearly emergency preparedness drills, ensured compliance with all regulatory and accreditation standards, and attended DPH audits and accreditations.