Brittany George Email and Phone Number

- Ensure overall administrative and office support for the Safety Department in a timely manner- Work with the Safety Department regarding departmental issues and provide guidance, direction andadvice concerning administrative standards, procedures, and processes- Compose letters, memos, and reports for the Chief Safety Officer- Manage the CSO calendar, coordinating the schedule of activities and priorities- Attend Safety and Environment Group meetings which involves preparation of agendas, participation at meetings, minute taking and composing action plans- Coordinate and prepare reports regarding Safety Department Board reports- Serve as the ITS representative for the entire Safety Department- Manage purchases and reconcile departmental credit card statements- Administer and maintain personnel records for attendance, vacation, mileage, as well as the Online Payroll- Coordinate, prepare and process personnel forms, job descriptions, SuccessFactors transactions, payofforders and workforce monitoring- Process and order the department materials and supplies from the system contract (equipment, tools,PPE and stationary items)- Process cheque requests, invoices, memberships, and subscriptions for Safety Department staff- Coordinate and manage departmental external training requirements- Coordinate all parking tags, keys, and security access card requests for the department- Review all correspondence addressed to the CSO and make decisions regarding what to send directlyand what is forwarded to other staff

- Ensure effective and efficient administrative and office support services for the ITS Department in atimely manner- Supervising, planning, and directing the work activities of section staff- Coordinating and supervising the processing of payrolls for 250+ staff employees in the ITS Department- Monitoring time allocation against projects for contractors in the ITS Department- Designated HR Transaction Initiator, responsible for processing departmental employeeSuccessFactors transactions- Creating/monitoring goals and objectives, activity levels and performance measures for the OfficeServices section- Ensure workplace safety standards are met and safety issues are resolved when addressed- Directing the allocation and utilization of the ITS Department’s office space at various office locations,for both TTC and leased properties- Acting as primary liaison with the Property Development Department regarding leased office space and direct tenant services- Coordinating internal/external training requirements for the ITS Department- Departmental System Contract Administrator for materials and supplies and stationary purchases- Preparing, monitoring and administering the Office Services Operating Budget with respect to labourand material expenditures- Maintaining the departmental furniture and stationary budget- Acting as departmental coordinator with respect to all parking requirements, property passes and keys, and maintaining associated records- Custodian of departmental purchasing card, monitoring all expenses- Creating and maintaining confidential employee records and maintaining files of all Departmental jobdescriptions through SharePoint- Reviewing existing administrative/clerical procedures, and practices, and recommending, revising, orimplementing procedures to improve efficiency within the department.- Acting as departmental resource/contact regarding office procedures, corporate policies, andadministration

- Acting as Supervisor – Office Services and the Administrative Assistant of the CIO when required- Assisting with supervision of office moves between various locations- Proficient use of AMOS, Mainframe, OARS, PPIN, SharePoint, and Microsoft Office (Word, Excel,PowerPoint, Access, Visio, and Project)- Acting as the system administrator for the Attendance Monitoring System and ensuring theintegrity of the system is maintained- Inputting and reporting weekly staff attendance exceptions to Payroll & Benefit Accounting- Performing and providing administrative support to the staff of the ITS Department and/or sectionsincluding the office of the Head of Information Technology Services- Assisting in the preparation and ongoing monitoring of the ITS Office Services – operating budget fortraining, memberships, and office purchases- Arranging external training for the ITS Department as required- Coordinating the acquisition of materials, office supplies and services for use by ITS staff- Maintaining a follow-up system by using Service Desk Manager to monitor sectionactivities and reporting problems affecting the timely completion of assignments- Assisting with the administration of the ITS Petty Cash Fund- Performing a variety of office support services for the ITS Department

- Keyed and verified input data using Key101 Software with a high level of speed and accuracy- Batched documents for keying internal entry and external entry service bureau- Inputted time sensitive data for year end processing- Sent and received data electronically and distributed reports accordingly to various work locations- Maintained Microsoft Access Database to accommodate any changes to input data- Ensured computer generated reports are error free and balanced- Submitted batch jobs to the mainframe using the automated scheduling software (PCS)- Maintained logs of various processing applications- Monitored job execution and reported any failures to Operations Support

- Working directly with all levels of management and administrative staff in IT- Manage schedules; business schedules, project schedules, and operational support schedules- Coordinate large meetings and events for the TTC and City of Toronto- Provide administrative support and prioritize multiple tasks from various managers- Preparing, processing, and writing confidential, sensitive, and private documentation- Working experience inputting Payroll & Benefits Accounting through information from AMOS and OARS, utilizing CMS and CICS to execute OARS system, ensuring all data is inputted into all parameters correctly- Preparing of reports, presentations and meeting materials- Creating spreadsheets and entering data into various budgets- Monitor section activities and problems by using Service Desk Manager (SDM R12)- Management of both hard copy and electronic documents, uploading content and organizing/maintaining documents in SharePoint- Preparing minutes and agendas for various technical meetings- Working experience in planning of Complex IT Infrastructure projects across multiple technologies (Network Infrastructure, Server Infrastructure, Production Control)

- Maximized sales by identifying needs and matching the customer with the appropriate equipment, apparel, and accessories- Utilized in-depth knowledge of a variety of merchandise to provide recommendations to customers and ensure impeccable customer service- Participate in product training sessions- Handling customer complaints in person and over the phone in a considerate manner- Listening attentively to ensure a positive customer experience- Respond to and redirect general inquiries over the phone and route to proper departments- Strong customer service allow the ability to build and maintain enduring customer relationships to boost sales and generate repeat business- Ensured customers were satisfied, from initial greeting through final check out- Member of the Joint Health & Safety Committee

- Greet customers at the front counter cash when entering the store - Maximized sales by identifying needs and matching the customer with appropriate equipment, apparel, and accessories- Handled customer requests and complaints in a considerate manner- Utilized in-depth knowledge of a variety of merchandise to provide recommendations to customers and ensure impeccable customer service- Strong communication skills allow the ability to build and maintain relationships and a professional appearance and demeanor- Adhered to policies and procedures and provided courteous customer service

- Responded to staff requests for administrative assistance as required- Keying input data into the AMANDA Data Entry Software with a high level of speed and accuracy - Executed program to submit data into AMANDA Software and verified output- Successfully entered confidential financial data into various electronic databases and spreadsheets- Report distribution to various departments- Generated minutes of meeting and statistical reports- Generated, edited and distributed general correspondence such as letters, reports and presentations- Scanned, printed, faxed, and filed documents- Demonstrated time management, leadership, teamwork, organization, and customer relation skills through ongoing and unexpected assignments

- Organized files and collected data to be entered into the computer- Data entries and work orders into Jonas Construction Software- Analyzed data for errors and reported any unresolved problems- Processed credit card payments for plumbing jobs- Ensured work orders are filled out with no missing information- Maintained budgets through the use of Excel- Administered incoming phone calls for service requests- General office administrative duties including filing and photocopying- Ensured materials and office supplies were always stocked- Matched work orders used on service calls up to purchases under company accounts

- Opened and maintained customer files with strict confidentiality- Keying alphanumeric data from paper telephone and electronic sources into prescribed computer database- Analyzed data entries for outstanding errors- Managed data in a conductive manner and delivered appropriate information - Received customer feedback and executed conflicts when possible- Responsible for processing payments accurately with deadlines- Assessed and determined affordable and appropriate loan payment schedules