Brittany Gray

Brittany Gray Email and Phone Number

Freelance Copywriting and Copyediting @ M&T Bank
buffalo, new york, united states
Brittany Gray's Location
Buffalo, New York, United States, United States
About Brittany Gray

Driven, team oriented professional with strong interpersonal skills and extensive experience in writing, editing, organizing, and content creation. Extremely passionate about working with like-minded individuals toward social justice.

Brittany Gray's Current Company Details
M&T Bank

M&T Bank

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Freelance Copywriting and Copyediting
buffalo, new york, united states
Website:
mtb.com
Employees:
21133
Brittany Gray Work Experience Details
  • M&T Bank
    Associate Business Line Trainer
    M&T Bank Jan 2023 - Present
    Buffalo, New York, United States
    • WNY Pride employee resource group Vice President and communications lead• Write articles to be posted internally on behalf of the Diversity, Equity, and Inclusion office• Create, audit, and update training materials• Facilitate queue specific new hire training and act as subject matter expert for Mortgagequeue• Bridge Builders advocacy team member, workshop developer, and event facilitator
  • Transcend Nickel City
    Founder
    Transcend Nickel City Jan 2024 - Present
    Buffalo, New York, United States
    • Plan and execute monthly Trans Closet events to provide free resources tounderserved Queer and Trans communities in Buffalo, NY• Create content and manage organization’s social media• Write and send monthly newsletter• Plan and facilitate monthly team meetings• Solicit clothing and monetary donations to support mutual aid mission
  • Rookie Knights
    Founder
    Rookie Knights May 2023 - Present
    Buffalo, New York, United States
    • Plan and host monthly drag shows centered around providing opportunities for newand emerging drag performers, with a focus on Drag Kings, Alt Drag Personas, andother underrepresented identities• Create content, design show posters, and manage organization’s social media• Plan, design, and facilitate drag related workshops
  • Beyond Marketing
    Freelance Writer
    Beyond Marketing Oct 2022 - Present
    • Write SEO copy, articles, social media, and other content based on monthly assignments
  • Sky'S The Limit Skydiving Center
    Skydiving Instructor
    Sky'S The Limit Skydiving Center May 2017 - Present
    East Stroudsburg, Pennsylvania, United States
    • Train first time tandem students and first time solo students in aspects of safety, procedure, and general skydiving knowledge • Execute Tandem and AFF skydives as instructor in command• Developed and implemented training program in which I acted as head instructor• Acted as official drop zone Safety and Training Advisor responsible for strict adherence to USPA and FAA safety and training requirements
  • Independent
    Freelance Writer
    Independent Jun 2010 - Present
    • Write SEO copy, scripts, articles, social media, and other content upon request
  • Hsbc
    Quality Assurance
    Hsbc Sep 2014 - May 2022
    Buffalo, New York, United States
    • Monitored official Twitter account, including posting Tweets and replies in adherence with company tone• Wrote, updated, and published company-wide policies and procedures• Accepted, proofread, and compiled submissions for monthly Governance meeting papers• Responded to customer complaints in writing• Educated customers on use of internet banking, terms of bank products, and use of accounts • Trained temporary workers on policies and procedures • Deescalated customer complaints
  • Hsbc
    Customer Relationship Center Phone Banking Representative
    Hsbc Jun 2010 - Sep 2014
    Buffalo, New York, United States
    • Received general inbound calls relating to a more affluent customer base• Provided quality service to achieve customer satisfaction by resolving the customer query at first contact where possible• Built rapport with customers and established needs in order to offer relevant products and services• Selected to be on Twitter team, responsible for handling customer inquiries via Twitter
  • Hsbc
    Gsu Documentation And Change Assistant Manager
    Hsbc Mar 2013 - Dec 2013
    Buffalo, New York, United States
    • Attended Project meetings and assisted in departmental projects• Created, updated, and edited procedure pages for department procedures• Called upon as a Subject Matter Expert in an effort to ensure call center associate representation for projects• Communicated procedural changes and important departmental announcements

Brittany Gray Education Details

Frequently Asked Questions about Brittany Gray

What company does Brittany Gray work for?

Brittany Gray works for M&t Bank

What is Brittany Gray's role at the current company?

Brittany Gray's current role is Freelance Copywriting and Copyediting.

What schools did Brittany Gray attend?

Brittany Gray attended Canisius College, Canisius College.

Who are Brittany Gray's colleagues?

Brittany Gray's colleagues are Kevin Grimes, Frank Haggery, Shonta Barrow, Gabrielle Soto, Laure Stephane, Noab Mcdonald's, John Stoddard.

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