Brittany Grimaldi Email & Phone Number

Holyoke, Ma, Us

Springfield, Massachusetts Metropolitan Area

United States

Holyoke, Massachusetts

Holyoke, Ma

Responsibilities: Recruit, hire and staff. Coach and develop, Team build and inspire, Analyze Business Results, Communicate direction, Plan and drive execution, Create customer intimacy and increase client base, Ensure visual standards, Lead change. Schedule appointments with customers for one on one sales opportunitiesAccomplishments: Eradicated a $27,000 deficit prior to a liquidation process. Established a social media page with over 300 customers as our client base. Evaluate loss prevention process and made immediate corrective actions to lower internal shrink. Establish personal relationships with loyal customers. Made personal contact with customers via phone calls, email, and texts to update them on ongoing and upcoming promotions as well as new products. Organized and managed special events and promotionsSkills Used: First class customer service, highly educated in all product lines, continuous coaching and development of team members, continuously adjusting floor layout to create a fresh visual presentation to all products

West Springfield, Ma

Responsibilities: Hiring, coaching and developing employees, benching for next level and promoting. Ensuring high levels of customer service are executed at all time. Growth in Sales, ADS, UPT, Conversion, and customer data bases. All aspects of loss prevention. Visual standards, merchandise flow and execution of all directives. Lead and oversee the division of responsibilities amongst all managers. Training new managers and helping out in other stores when needed. Accomplishments: We have been up in sales and comp to traffic spread every year since we opened. We have been #1 in the region YTD consistently since we opened. Many associates were promoted into management and one of them has even worked her way up to a store manager. We just ranked #2 on the scorecard for overall ranking for 2013 in the region. Skills Used: Extraordinary customer service, ask vs tell method of coaching and developing, Microsoft outlook, intranet, multitasking, time management, prioritizing, basic psychology to drive sales and develop team members.

Springfield, Ma

Responsibilities: Responsible for maintaining sales growth and increase of key performance indicators. Consistent coaching and developing of staff according to Limited Brands Operating System methods. Oversee and develop support managers with divisions of responsibilities. Overall responsibility for all operational aspects of the store. Utilized high levels of product knowledge training to achieve sales growth. Accomplishments: Had the #1 top store for the clinical skin care, Patricia Wexler products out of all C volume stores the first year it launched through consistent demos, passion and product knowledge. Had highest amount of customer compliments in the company while in the Hadley Ma location. Skills Used: Excellent customer service, product knowledge, constant coaching and developing of team, flawless execution of visual standards, demoing product on customers.

Apparel Marketing

Business Management, Psychology

High School Diploma