Customer service professional with a BS in Mass Communication and 17 years of experience empathizing with and advocating for customer needs in various retail, restaurant and hospitality roles. Nothing makes me happier than helping others and building relationships that are mutually supportive and beneficial! In short, I'm a people person. (Just don't tell my cats.) 😿🤫Over the past two years, I have ventured into the UX space, gaining knowledge in User Research and Experience Design as I completed the Google UX Design Certificate, had a UX Research Internship and took part in a program called Career Strategy Lab to help me discover and define my future career path. In my next role, I’d love to combine my passion for helping people and research analysis to creatively solve issues and continue to curate wonderful experiences for people. In this pursuit, I am currently seeking a full-time Customer Support or Customer Experience or UX Research role on an established team. I would also thrive best at a company that shares my commitment to open communication, collaboration and nurturing an inclusive and positive culture. If it sounds like we'd make a good team, please email me at britthan2014@gmail.comMy Skills: Hard Skills - Microsoft Office and Google Suite, Customer Relationship ManagementSituational Analysis, Strategic Thinking, Sales, Product Memorization, Data Entry, OrganizationSoft Skills - Leadership, Interpersonal Communication, Conflict Resolution, Attention to Detail, Collaboration, Process Improvement, Task PrioritizationUX Research - Surveys, Research Plans, Usability Testing, User Interviews,Personas, Competitive Audits, Research Analysis, Research Synthesis, Affinity Diagrams, Thematic Analysis, Key Insight Presentations, StorytellingExperience Design - Design Sprints, Sitemaps, Story Boards, Journey Maps, Interactive Prototypes High-Fidelity Mock-ups