● Provided excellent customer service to clients via in-person, phone, and email interactions.● Prepared and maintained financial reports such as quarterly and annual income statements for the purpose of quantifying profit and loss, as well as balance sheets to track assets, liabilities, and business equity.● Worked for a culturally and socioeconomically diverse population to help them maintain a sanitized household and/or workspace during a pandemic.

● Managed overall operation of the facility including training, development, customer service and safety● Trained and managed a staff of 40 water safety instructors, customer service team members, and management rolls● Appointed by Aqua-Tots Headquarters as a Senior Master Instructor Trainer to develop leaders in over 100 swim schools across the country● Appointed to the curriculum committee, made up of 8 members, to develop an international swim curriculum for ages four months to adulthood to be used in over 100 swim schools● Midwest regional trainer of all corporate updates to curriculum and training SOPs in over 30 schools● Developed and maintained staffing needs including hiring, scheduling, and payroll in two schools with a total of 75 employees● Prepare and quantify reporting for sales, retention, and staffing while building plans to further increase goals while maintaining high level KPIs in two schools with over 1500 weekly clients● Communicate professionally and effectively with staff, customers, vendors, and corporate offices daily to increase retention and sales while maintaining a safe and engaging workplace

Managed day to day operations of large public facility and staff while generating interest from the community and delivering excellent customer service through frequent communication with patrons and high standard of services. Accredited trainer for lifeguards and water safety instructors through Ellis and Associates.