Brittany Hammonds Email & Phone Number

Louisville, KY, US

Bentonville, Arkansas, US

US

• Responsible for operations of the full site and all operations including inbound, outbound, returns, resolution, payroll, support and indirect
• Weekly communication with clients to access forecasts, opportunities for streamlining operations and cost savings
• Budget planning for all operations of warehouse and responsible for explaining misses in P&L weekly, monthly and quarterly with multiple levels of management from operations and finance
• Labor staffing with multiple agencies to fill multiple shifts across 22 hours and 7 days a week
• Address concerns of clients and prevent escalations by over communicating plans and being proactive with any concerns that may arise
• Work with client account management team to ensure that all service leads are working to achieve the clients goals and being client centric

US

• Prepare indirect budget; saving the company $50,000 in indirect expenses in the first 5 months of 2018 by establishing resolution order tracking, redirecting indirect labor, coordinating with outbound department to.
• Plan, organize and direct VAS projects within deadlines and budget restrictions; developing an estimate process to provide clients a look at what a specific project will cost and estimated date of completion
• Monitor labor needs over 3 different shifts across a 484k sq. ft. facility to ensure that indirect support is available for all operation processes; coordinate projects with the shift supervisors and team leads.
• Establish and rework SOPs for new clients and process changes
• Communicate with other department managers to confirm that indirect hours remain at 11% of direct hours
• Redesigned resolution order tracking, reducing hours by 5% and increasing the visibility for trouble areas

US

• Effectively managed, developed and assessed 30- 65 associates during peak and non-peak seasons
• Organized and designed VAS tracking process that reduced support hours by 35% and saved $154,000
• Orchestrated inbound operations of multiple clients on daily basis
• Integrated training program for cross-training associates in different departments
• Quickly assessed situations to determine opportunities for production and safety improvement
• Established process for analyzing and processing issues within time restrictions; reducing the time inventory spent out of location by 55%

San Francisco, CA, US

• Assist customers with their style demands
• Keep customers happy with their experience in the store
• Manage 5-10 associates working to replenishment the store

Hanover, Maryland, US

• Assist chemists in preparing comparisons of samples
• Use colorimeter to compare compatibility of colorant
• Run QUV weather machine to test colorant under UV-rays and water