Verify diagnostic orders (labs, CT, ultrasound, echo, and x-ray) are in the patient's chart and schedule appointments based on those orders as well as verify pre-authorization was obtained if needed.Facilitate communication between imaging techs and patients to help coordinate patient care. Verify patient demographics and insurance information to register patients during the check in process.Obtain and scan in necessary signatures for privacy laws, consent forms, and ABN forms for procedures being done.Communicate financial obligations to patients and collect associated pre-payments.Balance daily cash drawer.Scheduled any follow up appointments at check out.

Expedited outgoing patient referrals to specialty offices, faxed corresponding records, answered patient and specialty office calls and completed referral requests.Trained all oncoming new staff members as well as any floaters.Processed Medicare Shingrix and T-dap immunization claims in the Transact system and had the patients sign the proper forms prior to receiving their vaccination.Worked closely with the managed care department to ensure insurance authorizations were obtained when needed to expedite referrals.Established a close working relationship with diagnostic imaging centers to help obtain urgent scheduling of appointments for high-risk patients.Verified outgoing referrals were scheduled and that the patient as well as the referring provider were notified of the referral appointment information.

Navigated through multiple data entry systems and other resources while speaking with customers.Utilized and mastered 5 different integrated billing and point of sale systems.Resolved customer issues over the phone in prompt, enthusiastic, and effective manner.Balanced and closed daily cash drawer.Maintained a professional demeanor when dealing with difficult situations while finding the best resolution for the customer.Provided customers with a total solution based on their needs by utilizing current promotions and deals to ensure they got the best possible value.

Provided solutions to the customer’s changing lifestyle by sharing extensive knowledge about our products, services, and promotions to help enrich their lives.Helped grow and maintain the company by developing long-term relationships with customers to ensure repeat business.Opened, balanced, and closed daily cash drawer.Provided customer service and troubleshooting for any issues with billing or equipment failure to secure a proper solution.Met high demand monthly sales goals.