Brittany Hendricks Email & Phone Number

Springfield, Illinois, United States

I manage HR operations for a state department with over 14K employees, driving the shift to advanced electronic systems for recruitment, records, payroll, and timekeeping. I negotiate contracts, handle labor relations, and oversee benefits, payroll, and accommodations, all while leading training and engagement initiatives to build a dynamic workplace culture.• Streamlined hiring process, resulting in a significant agency expansion by 2K employees.• Expanded HR team size by 50% within a year to support growing department needs.• Established an Employee Engagement office dedicated to improving workforce morale and productivity.• Transformed department culture, shifting from a reactive to a proactive mindset.• Resolved a critical hiring crisis, stabilizing the shortage of healthcare providers across 14 facilities.

Springfield, Illinois

I advised the Executive Leadership Team on management and policy, contributing to strategic planning and compliance with legislative mandates. I coordinated sensitive projects, maintained strong relationships across departments, and streamlined operations with tracking systems to improve hiring processes and timelines.• Stabilized workforce through the introduction of robust tracking systems and dashboards.• Created and maintained a dashboard to monitor hiring steps and timeframes, enhancing operational efficiency.

Springfield, Illinois

I administered personnel policies, ensuring compliance with the Personnel Code and Comprehensive Employment Plan. I led Hiring Reform, enhanced recruitment efforts, and managed confidential personnel studies and the Tuition Reimbursement Program. As Personnel Liaison, I coordinated interviews, managed vacancies, and oversaw training compliance. I advised the Deputy Director on HR policies and led workforce and succession planning to prepare for future challenges.• Strategically designed and executed workforce and succession planning initiatives, ensuring the agency's long-term stability and readiness for leadership transitions.• Led the transformation of hiring processes as Chair of the Hiring Reform Team, driving significant improvements in efficiency and compliance for the State of Illinois.• Championed the Tuition Reimbursement Program, aligning it with organizational goals to promote employee development and support a culture of continuous learning.• Provided strategic counsel on interview and selection processes, elevating hiring standards and enhancing the overall candidate experience.

Springfield, Illinois

I advised the Deputy Director on statewide HR policies and procedures, implemented improved methods and workflows across the Bureau, and led workforce and succession planning initiatives. I also spearheaded the Hiring Reform Team to revamp Illinois's hiring procedures.• Eliminated a nine-month backlog in application reviews, streamlining personnel file transactions and improving operational efficiency.• Received the 2017 NASCA Innovations in State Government Award in the Personnel category for streamlining processes, eliminating a nine-month backlog of employee grading in Illinois.Additional ExperienceDivision Manager of Transactions, Records and Back Wage Claims, Illinois Department of Central Management Services; Bureau of Personnel Springfield, IL (July 2009 - October 2016)Human Resources Specialist, Illinois Department of Central Management Services; Bureau of Personnel, Springfield, IL (May 2007 - July 2009)Administrative Clerk, Illinois Secretary of State Department of Police, Springfield, IL (May 2003 - May 2007)