Results driven professional with more than a decade of experience in operations and management. Possess wide-ranging skills across multiple aspects of management: staff, project, emergency, relationship, event and operational. I thrive in a fast paced and dynamic environment where problem solving skills are best used under pressure. I believe fostering relationships both inside and outside of an organization is the best way to accomplish mutually beneficial goals. I manage with a firm but fair attitude; respect and trust are built over time. I preach responsibility and self awareness, coaching toward empathy, discipline, and teamwork.PROFESSIONAL HIGHLIGHTS:* Senior Operations Manager with 14 years of overall experience in the travel, airline, and e-commerce industries.* Two and a half years of Senior Manager experience responsible for identifying operational opportunities while growing a team to 88 employees across two sites.* Organized and executed four day conference in Berkhamstead, United Kingdom for 115 EF staff members and 35 top airline partners. Event included workshops, a formal gala dinner, and team building activities in a remote location.* Founded Women’s Mentoring Program focused on developing and guiding women professionally in their current and future roles. Recruited mentors across site to grow the program to 10 mentors, 50 participants and a monthly speaker series.* Co-lead the design and implementation of a real-time flight tracking system for all EF passengers worldwide. Developed internal protocol for management using the tool in concert with sales support management.* Represented EF as the lead negotiator for all Latin America airline business worldwide. Worked with over 15 international carriers to grow business. * Hand picked by product president to mentor younger staff on career development and professional growth opportunities.