Provide process and transactional support for HR systems and processes, including support to all users through the resolution of cases using the Service Now technology, chat, and phone support. Point of contact with handling all support calls and other tasks to resolve first-level support requests. Key Contributions & Accomplishments:• Responsible for HR support to the entire distribution center team members, including hires, terminations, payroll, and salary adjustments. • Provide in-person team member support as needed regarding HR processes and payroll matters.• Process weekly payroll and run corresponding reports. • Monitor HR in boxes, respond or escalate to the appropriate team, including HR Strategic Partners, or leadership.

Scheduled over 60+ patient appointments in accordance with established protocols and procedures. Answered inquiries from patients regarding appointment times, services, and other relevant information. Coordinated with other departments to provide efficient and seamless patient care. Ensured accuracy of patient records, insurance providers and other documentation. Maintained a friendly and professional demeanor while interacting with patients and other healthcare personnel. Resolved any scheduling or customer service issues. Followed all safety and HIPAA guidelines. Key Contributions & Accomplishments:• Scheduled patient appointments, Telehealth visits, procedures and ancillary services using extensive knowledge of appointment types, locations, and provider specialties using the MyChart EMR System. • Identified and escalated risk and customer-impacting issues within the day-to-day role to management.• Completed registration of patient prior to visit, including entering demographics, insurance verification, scanning and document preparation, updating documentation and processed referrals, orders, and appointment requests.• Ensured compliance with Medicare and Medicaid and other insurance rules and regulations.

Delivered exceptional customer service in a call center environment. Interacted with customers and member-facing staff over the phone, providing solutions, and ensuring customer satisfaction. Worked both independently and as part of a team in a fast passed and constantly changing environment. Key Contributions & Accomplishments:• Assisted cardholders with financial inquiries regarding their accounts to include activation, transaction declines, and card reissuance.• Maintained a working knowledge of the card benefit products to assist with cardholders’ inquiries.• Navigated multiple applications and systems to conduct research and performed the required tasks. • Maintained computerized customer profiles and data.

Diffused escalated customer calls regarding billing and credit inquiriesCoached customer service agents on banking policies and processesMaintained relationships with clients and customers

Maintained computerized customer profiles and kept them up to date via written and verbal requestsResolved inquiries on new accounts and authorized sales on existing onesUtilized analytical skills for problem solvingBuilt relationships with external clients and customers