-Assisted the CTO in scheduling, expense reporting, and day to day operations -Coordinated onboarding and offboarding staff across several teams using new project management software -Coordinated transfer of Membership team to Zendesk ticketing system for better service, and continuously configured system for ease of use-Educated other employees on new project management, email system, and conference call platform -Tested potential new software to determine compatibility with company’s needs -Wrote technology guides for new hires describing tech use and processes-Assisted in configuring new telephone system-Managed and configured asset managing system

-Certified in EpicCare Inpatient; familiar with other clinical application workflows-Tested new software functionality, enhancements, and fixes to ensure that only the highest quality software was delivered to customers-Advocated for end users by identifying usability issues in the software and working with usability advocates to propose solutions-Created and taught classes to new Quality Assurance employees to prepare them for their role in software development-Assisted in creating and improving customer E-Learnings-Worked on customer training resources, focusing on accuracy ease of use for customer trainer-Evaluated consistency between desktop and mobile platforms to enhance user experience-Investigated issues of high importance in order to confirm versions and workflows affected, and wrote reports that allowed customers to make follow­-up decisions-Determined severity of customer facing workflow issues, coordinating investigations and write-ups for customer usage-Used Lean Practices to evaluate and update team processes -Assisted the Human Resources Department in the hiring process, including conducting phone screenings and assessing applicant presentations

-ESOL Teacher at International Services Center, a refugee resettlement agency in Cleveland, Ohio-Created lesson plans that focused on survival English and job training, including filling out resumes, answering interview questions, and talking to co­workers and supervisors-Coordinated PSCD staff, ISC staff, and community volunteers to ensure that the needs of every student were met

-Prepared students at a variety of levels for all sections of the TOEFL iBT through individual and group practice and projects-Worked with students in the advanced and intermediate levels to clarify meaning, form and function of new language items, including phrasal verbs and grammar tense

-Led discussion based classes for students of every level-Prepared and taught classes as a substitute teacher

English Teacher – 10th and 12th grade English, Advanced Placement English-Familiarized students with the content of the Ohio Graduation Test and prepared them for successful testing, with passage rates of 100% in Writing and 98% in Reading-Prepared students for the Advanced Placement English: Literature and Composition assessment through challenging reading and writing assessments with focus on analyzing literature and critical thinking-Developed a rigorous writing program involving grammar study, research papers, timed writing, and narratives for all students-Created a comprehensive vocabulary list for the school, including words for all subjects and grade-levels through collaboration with other teachers in the building

-Received and completed hotel reservations including room placement, preparation, and billing-Organized shift workers including Housekeeping and Breakfast staff-Handled guest requests, complaints and suggestions to ensure a positive experience

-Received and transferred all calls to the University-Aided the Post Master with organization, package delivery and communication-Relayed information to callers and visitors

Student Teacher – 7th grade Language Arts -Took responsibility for two on-level and one enriched Language Arts classes with block scheduling-Collaborated directly with other Community C Language Arts teacher as a team to create lesson plans and assessments-Worked as a team with all other module teachers from all other subjects to create unity activities and discuss the dynamics of the Community, as well as create and implement behavioral plans and IEPs-Broadened student reading to include personal choices in novels and projects -Emphasized the importance of non-fiction reading through varied activities and assignments-Prepared students for the Ohio Achievement Assessment through regular practice and a 'buckle-down' period and motivated students with assemblies, skits and games prior to the test-Continued relationship with district by volunteering as a chaperon on 7th grade Washington, D.C. Trip

-Guided students through the arduous task of finding, ordering and purchasing college textbooks-Assisted management in inventory, stocking and shipping materials