- Lead process improvements that increase operational efficiency while contributing to the timely completionof projects- Proficient in ServiceTitan software- Provide high level operational and administrative support, including financial reporting, invoicing, andreimbursements using Service Titan software- Schedule and coordinate multiple teams totaling over 30 employees. Optimize service delivery and ensurecompliance with project deadlines.- Train and supervise staff, improving team productivity and adherence to standards.- Oversee vehicle fleet and manage insurance, and maintenance compliance for operational readiness inproject execution.- Batch daily invoices to export to QuickBooks. Ensure all pricing and customer information is accurate andproject requirements are met.- Maintain office efficiency by organizing operations and procedures

- Schedule and notify service technicians of assignments using Service Titan dispatching software to streamlineproject timelines.- Maintain customer repair records using Service Titan database to give detailed history of the work performed attheir sites.- Manage multiple Sales, Service, and Installation teams schedules based on project requirements and technician expertise- Ensure accurate invoices and completion of service-related documents.

- Communicating with customers through inbound/outbound calling, emails, chat, and online submissions- Keeping detailed and accurate records of customer interactions, transactions, comments, and complaints- Ensure customer satisfaction and provide exceptional customer support- Worked efficiently with my team to complete all assigned projects with accuracy.- Keeping detailed and organized records of follow ups, repairs, maintenance, and call out reports

-Provided care and support for individuals in recovery, tracking data to assess progress.-Perform several patient-related responsibilities such as conducting assessments, leading group sessions,helping develop life skills, and facilitating interventions.-Maintained detailed records in compliance with HIPAA, ensuring client privacy.-Complete new patient intake procedures including urine analysis, searching patient belongings for contraband,and completing all compliance forms-Collaborated with medical professionals to adjust and optimize recovery plans.-Document all case management activities within the required time frame and in the required format.

- Coordinated multiple construction projects, ensuring tasks met deadlines and quality standards.- Maintained accurate customer repair records using CRM software to track project progress and history.- Processed invoices and maintained financial reporting, ensuring clear communication between departments.- Managed the scheduling of technicians and maintained accurate service records to ensure operationalconsistency and timely project completion.- Assist with any service or dispatch related tasks to ensure seamless project flow

- Provided excellent customer service by accurately taking and delivering orders, addressing customer inquiries, andhandling requests in a fast-paced environment.- Demonstrated strong problem-solving abilities by resolving customer complaints and ensuring satisfaction with quick,effective solutions.- Managed multiple tables simultaneously, demonstrating exceptional multitasking and time management skills.- Handled cash transactions, balanced receipts, and maintained accurate records of sales, contributing to financialaccuracy and accountability.- Improved processes by identifying service inefficiencies and recommending enhancements to meet quality standards.- Supported team operations by overseeing store opening/closing procedures, ensuring compliance with safetyprotocols and operational guidelines.

- Monitor and manage both personal and business accounts.- Troubleshoot, resolve and follow up on customer issues.- Communicating effectively with the management team.- Act as Manager on Duty when manager and assistant managers are unavailable.- Manage the inventory - including counting, ordering, maintaining, receiving, returning, tracking and securing equipmentand supplies.- Confidently deliver positive results for customers.

-Cut, color and style all hair types- Mix proper ratios and shades of colors for specific application-Directly make contact with existing clients -Organize and maintain a schedule book-Assist clients with choosing the style and color scheme that will best fit their specific requests. - Responsible for receiving payments- Keep sanitary and organized station per state requirements