Collecting and entering data in databases Maintain records of valuable company information Typed 65 WPMCompiling, verifying accuracy and sorting information to prepare source data for computer entryReview data for deficiencies or errors, correcting any incompatibilities and checking output

Answer and resolve advanced technical support questions received from customersEnsure call resolution in a timely manner, meeting average handle time requirements for the program Ensure customer satisfaction with every interaction.Provide suggestions and options to the customer based on needs of clientSupport all apple productsManaged multiple computer applications at one timeAdvanced technical troubleshooting Email follow ups to customers

Provide answers to clients by identifying problems; researching answers guiding client through corrective steps Help customers via email or chat to ensure they have the best experience possibleResolved customer complaintsReceived calls via inboundTest fixes to ensure problem has been adequately resolvedHelp customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problemUsed probing skills to obtain relevant… Show more Provide answers to clients by identifying problems; researching answers guiding client through corrective steps Help customers via email or chat to ensure they have the best experience possibleResolved customer complaintsReceived calls via inboundTest fixes to ensure problem has been adequately resolvedHelp customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problemUsed probing skills to obtain relevant information and establish rapport quickly with customers Show less

Assist customers in their businessCreate tickets and escalate to correct departmentResolve problems at a fast paceHandle inbound and outbound calls as neededResolved customer complaintsMade tight deadlinesIdentify, research and resolve customer concernsHelped customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculationsApplied defined practices, procedures and… Show more Assist customers in their businessCreate tickets and escalate to correct departmentResolve problems at a fast paceHandle inbound and outbound calls as neededResolved customer complaintsMade tight deadlinesIdentify, research and resolve customer concernsHelped customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculationsApplied defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiriesInteracted with customers utilizing strong written and verbal skills as well as deep customer empathy Show less

Make sure that communications systems function properly by maintaining network circuits and equipmentRespond to customers on chatReached out to customers to collect payment of overdue billsHelp customers via email or chat to ensure they have the best experience possibleWorked as a Phone, Email and Chat agentEstablish data and voice networks, testing equipment, correcting problems, troubleshooting, updating documentation, and following safety… Show more Make sure that communications systems function properly by maintaining network circuits and equipmentRespond to customers on chatReached out to customers to collect payment of overdue billsHelp customers via email or chat to ensure they have the best experience possibleWorked as a Phone, Email and Chat agentEstablish data and voice networks, testing equipment, correcting problems, troubleshooting, updating documentation, and following safety proceduresHandle billing information and questionsTake inbound calls and set appointments for customersMade outbound calls to follow up with customers Show less

Provide through support and problem resolution for customersMaintain composure and patience in face of difficult customer situationsBuild and maintain successful relationships with service providers, dealers and consumersHandled inbound and outbound callsResearched issues on various computer systems and databases to resolve complaints, answer inquiries, and outline solutionsWorked with customers having data connectivity issuesReferred difficult… Show more Provide through support and problem resolution for customersMaintain composure and patience in face of difficult customer situationsBuild and maintain successful relationships with service providers, dealers and consumersHandled inbound and outbound callsResearched issues on various computer systems and databases to resolve complaints, answer inquiries, and outline solutionsWorked with customers having data connectivity issuesReferred difficult issues to upper management while maintaining positive rapport with customer Show less

Respond to customers chatWork with multiple programs at one time and multitaskGuaranteed positive customer experiences and resolved all customer complaintsAnswer inbound callsMade outbound callsPerform functions such as data entry, data management and data retrieval Handled inquiries, complaints, billing questions and payment extension/service requestCalm angry callers, repair trust, and locate resources for problem resolution and design… Show more Respond to customers chatWork with multiple programs at one time and multitaskGuaranteed positive customer experiences and resolved all customer complaintsAnswer inbound callsMade outbound callsPerform functions such as data entry, data management and data retrieval Handled inquiries, complaints, billing questions and payment extension/service requestCalm angry callers, repair trust, and locate resources for problem resolution and design best option solutionsSupported many popular Apple productsProvided a word class customer experience, troubleshooting, and technical supportReroute customers to apple care department when calling about technical support issuesProvided customers of product specs and features on products Show less

Process customer orders while communicating all essential elements of the sales script to ensure exemplary customer service and call quality. Research questions and problems for customers. Help promote services. Resolved customer complaints. Made deadlines. Received calls via inbound. Identify, research and resolve client concerns. Answer inbound calls. Address, resolve, and respond to customer issues with the appropriate research in a prompt, efficient and courteous manner. Entered data on… Show more Process customer orders while communicating all essential elements of the sales script to ensure exemplary customer service and call quality. Research questions and problems for customers. Help promote services. Resolved customer complaints. Made deadlines. Received calls via inbound. Identify, research and resolve client concerns. Answer inbound calls. Address, resolve, and respond to customer issues with the appropriate research in a prompt, efficient and courteous manner. Entered data on screen. Preformed data entry services for the company in regards to punching in customer information. Placed outbound calls.Respond to customer needs and concerns in a prompt, courteous, and professional manger. Show less

Set appointments for clients. Answer customer inquiries via e-mail, mail, fax or phone. Filed cases. Manage difficult client situations when necessary. Implement and maintain office system. Operate office equipment. Manage office space. Entered data on screen. Address customer questions and concerns. Plan events and parties. Call and set reservations for clients. Maintain and promotes positive and professional working relationships with associates and management.