As a Sapphire Account Specialist I at JPMorganChase, my expertise in client relations and regulatory adherence has been honed through rigorous problem resolution and account management tasks. With a steadfast commitment to customer service excellence, my role involves processing payments, analyzing disputes, and ensuring operational control, which has led to a consistent 100% customer satisfaction rate over four months.The ability to take ownership of customer interactions and work collaboratively within a team environment underscores my professional approach. Utilizing strong interpersonal communication skills, I effectively manage 80-120 calls daily, building lasting relationships and assisting with account transitions. My experience at Inogen reinforces this skill set, where strategic call planning and sales targets were a regular part of my routine.
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Sapphire Account Specialist IJpmorganchase Sep 2023 - Nov 2024Ohio, United States• Provide professional and interpersonal communication • Analyze Customer disputes• Process payments• Provides first- level problem resolution to clients• Adhere to operational control and regulatory procedures• 4 months straight 100% in customer satisfaction surveys • Build relationships• Assist with closing and opening accounts • 80-120 calls• Take ownership of each customer interaction• Work both independently and in a team environment -
Patient Sales SpecialistInogen Jun 2022 - May 2023Plano, Texas, United States• Take initiative to organize incoming leads, create strategic call plans, implement calls, and transition sales leads actively• Ensure timely entering of sales orders, processing of credit card payments and the execution of leasing docs and pricing approvals.• Strives to routinely meet or exceed your goals for call volume, service delivery and sales targets• Build trust with patients by understanding their diverse needs for respiratory care and our products• Maintain up-to-date customer account.• Salesforce System• Multi-task multiple Systems• Medicare/Medicaid Verification• Insurance Claims• Sharepoing• Building relationships with Doctors offices -
Patient Access SpecialistJohns Hopkins Hospital May 2021 - Feb 2022Baltimore, Maryland, United States• Register Patient Appointments• Verify Insurance Eligibility with RTE• Collect/Update Patient Demographics• Receive inbound calls• Request Referrals/Orders/Prescription Refills• Epic/CRM/HIM• Claims/Referrals -
ExpertEnjoy Technology, Inc. Aug 2019 - Sep 2020Elkridge, Maryland, United States• Prioritized and Planned visits• Oversee Store inventory• Interstate Travel• Collected payments• Managed wireless accounts• Sales• Manage Client Appointments -
Retail Sales ConsultantAt&T Aug 2017 - Apr 2019Timonium, Maryland, United States• Managed wireless accounts• Upselling customers by uncovering needs• Escalated any billing or service issues• Collected payments• Managed inventory control• Met/exceeded key sale objectives• Handled Cash Deposits -
Customer Service RepresentativeMaryland Health Connection Jul 2015 - Jul 2016Baltimore, Maryland, United States• Answered an average of 90 calls per day• Managed Accounts• Identify member needs for health plans• De-escalated Calls• Enrolled consumers in health insurance• Call Center • Receive inbound calls• Handle Customer Inquiries• Educate Customers on managing Health Plans• Password Resets• Account Management -
Administrative AssistantJentry Mcdonald Corp Jul 2006 - Oct 2009Baltimore, Maryland, United States• Providing intensive case management services to families• Managed payroll through ADP and Paychex• Created and managed customer/employee files• Ordered and distributed office supplies• Drafted biweekly time sheets• Coordinated employee orientation and training• Processed new hire paperwork• Drafted Memos• Human Services
Frequently Asked Questions about Brittany M
What is Brittany M's role at the current company?
Brittany M's current role is Account Specialist with Expertise in Customer Satisfaction and Relationship Building.
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Brittany M
Performance & Growth Strategist | Keynote Speaker | Redefining What’S Possible, Fueling Success | Fueling Growth By Empowering People | Innovation Enthusiast & Simplicity Advocate | Holistic Wellness ChampionLas Vegas, Nv -
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Brittany M.
Fort Lauderdale, Fl
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