Brittany Mccray

Brittany Mccray Email and Phone Number

Customer Success Specialist @ Wilson Language Training
Buford, GA, US
Brittany Mccray's Location
Buford, Georgia, United States, United States
About Brittany Mccray

As an educator for over 13 years, my love for teaching and learning will always be an important part of my life. I'm an empathetic, self-motivated problem solver with a passion for ensuring the success of my clients. I have strategically planned, organized, and completed hundreds of projects facing strict deadlines with multiple clients individually to groups of 40+ in person and virtually. With experience using CRMs, I can ensure effective time management skills, active communication, and organizational skills. Optimizing the customer journey, developing an onboarding framework, and leveraging data-driven insights to advocate for my clients are priorities in my work. I am a team player and I love collaborating cross-functionally with various audiences. Based on feedback surveys, my clients have been 100% satisfied with the services I have provided. My listening ear and caring heart speak to many people as it wouldn't be an uncommon experience to see someone venting to me in my classroom at the end of the day! I want to continue my journey in the educational world positively affecting more students and families. For this reason, I am currently seeking opportunities in the customer success field for an Edtech company.

Brittany Mccray's Current Company Details
Wilson Language Training

Wilson Language Training

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Customer Success Specialist
Buford, GA, US
Brittany Mccray Work Experience Details
  • Wilson Language Training
    Customer Success Specialist
    Wilson Language Training
    Buford, Ga, Us
  • Self-Employed
    Podcast Producer
    Self-Employed Jun 2023 - Present
    United States
    - use data analysis and metrics to uphold deadlines and customer goals- virtually conduct strategy meetings and assess inquiries/concerns - maintain strong relationships creating opportunities to retain and upsell- created new onboarding techniques decreasing onboarding time by 50%- providing 1:1 training and tech help via Zoom- CRMs: task organization, time management, and communication (Trello, Asana, Google Drive)
  • Gwinnett County Public Schools
    Teacher
    Gwinnett County Public Schools Jul 2010 - Jun 2023
    Suwanee, Georgia
    - managed accounts of 350+ individual stakeholders - weekly data collected to prioritize and strategize unique plans of action for 25+ learners/yr- utilized various technology methods to drive high engagement (EPICbooks, Prodigy, Splashlearn, I-Ready)- created a website and weekly newsletters sent to 130+ stakeholders with detailed information - adapted to language differences and/or cultural differences - led weekly team meetings of groups of 6+
  • Abercrombie & Fitch
    Retail Sales
    Abercrombie & Fitch Oct 2004 - May 2006
    Marietta, Ga
    In charge of checking clothing inventory, creating and completing sales, operating the cash register, stock and refill product displays, keep the clothing displays in order

Brittany Mccray Education Details

Frequently Asked Questions about Brittany Mccray

What company does Brittany Mccray work for?

Brittany Mccray works for Wilson Language Training

What is Brittany Mccray's role at the current company?

Brittany Mccray's current role is Customer Success Specialist.

What schools did Brittany Mccray attend?

Brittany Mccray attended Kennesaw State University, Kennesaw State University, Duluth High School, Richland Northeast High School, Dutch Fork High School, Kennesaw State University, Kennesaw State University.

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