Brittany Mason Email and Phone Number

Responded to customer requests for products, services, and company information. • Answered constant flow of customer calls with minimal wait times. • Updated account information to maintain customer records. • Answered customer telephone calls promptly to avoid on-hold wait times. Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues. Tracked customer service cases and updated service software with customer information. Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients. Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. Translated complex technical issues into digestible language for non-technical users. Assisted with updating technical support best practices for use by team. Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department. Documented support interactions for future reference. Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise. Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions. Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.

Stocked merchandise, clearly labeling items, and arranging according to size or color. • Greeted customers and helped with product questions, selections, and purchases. Organized store merchandise racks and displays to promote and maintain visually appealing environments.Answered questions about store policies and addressed customer concerns. Offered each customer top-notch, personal service to boost sales and customer satisfaction. Used POS system to process sales, returns, online orders, and gift card activations. Helped customers complete purchases, locate items, and join reward programs. Balanced and organized cash register by handling cash, counting change, and storing coupons. Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Screened applicant resumes and coordinated both phone and inperson interviews. • Organized new employee orientation schedules for new hires. • Delivered friendly assistance with new hires throughout interviewing and hiring process. Filed paperwork, sorted, and delivered mail and maintained office organization. Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation. Supported HR Manager in strategic planning sessions focused on organizational development and growth. Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration. Organized company-wide events for team building purposes, boosting overall morale among employees. Coordinated employee training programs to improve productivity and performance. Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives. Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.

Provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research. Interact with up to three customers at a time using various media channel. Take inbound calls and chats, and handle outbound calls and chats as dictated by business needs. Helped customers locate music, apps, and movies on various devices. Addressed billing concerns. Handled fraud management and product feature inquiries. Resolved username and password difficulties. Troubleshooted email, wi-fi connectivity and web browser issues. Navigated customers through various apps. Assisted with data back-up, sharing and synchronization troubleshooting. Verified proper hardware and software configuration and set up. Diagnosed and resolved issues including internet connectivity, email, application downloads, and more.

Greet every customer with energy and an enthusiasm about technology. Served and sold to multiple customers. Provided customers cutting-edge product and service solutions in a friendly, confident and knowledgeable manner. Connected with the community to create a loyal RadioShack customer base by becoming the neighborhood electronics store. Forge strong business relationships with vendor partners, particularly Sprint locations within stores. Maintained exceptional store standards through stocking, cleaning, merchandising, etc. Performed other duties as needed that contributed to the success of the business.

Greet every customer with energy and an enthusiasm about technology. Served and sold to multiple customers. Provided customers cutting-edge product and service solutions in a friendly, confident and knowledgeable manner. Connected with the community to create a loyal RadioShack customer base by becoming the neighborhood electronics store. Forge strong business relationships with vendor partners, particularly Sprint locations within stores. Maintained exceptional store standards through stocking, cleaning, merchandising, etc. Performed other duties as needed that contributed to the success of the store.