Assisted customers with product and service complaints. Verified that information in the computer system was up-to- date and accurate. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers. Maintained a busy multi-line switchboard and reception area in a neat and organized fashion. Made copies, sent faxes and handled incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

Took necessary steps to meet customer needs and effectively resolve food or service issues. Correctly received orders, processed payments and responded appropriately to guest concerns. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Assisted management with monthly inventory control and weekly stock ordering. Trained all new employees. Served as mentor to junior team members. Quickly and efficiently processed payments and made accurate change.