Brittany Mickens Email & Phone Number

Cypress, Tx, Us

Greater Houston

Houston, Texas, United States

• Ensure processing operations are efficient, implementing improvements as needed.• Manage client experiences, ensuring successful navigation of consumer systems.• Oversee a diverse pipeline of loan products, including Conventional, Jumbo, and Government first mortgage products.• Stay current on industry regulatory compliance requirements and standards.• Act as a liaison between sales, underwriting, closing, and vendors to ensure seamless process completion.• Chair business… Show more • Ensure processing operations are efficient, implementing improvements as needed.• Manage client experiences, ensuring successful navigation of consumer systems.• Oversee a diverse pipeline of loan products, including Conventional, Jumbo, and Government first mortgage products.• Stay current on industry regulatory compliance requirements and standards.• Act as a liaison between sales, underwriting, closing, and vendors to ensure seamless process completion.• Chair business calls to provide updates, brainstorm, and solve complex issues.• Conduct detailed reviews of loan files, ensuring accurate data input.• Verify documentation accuracy and acceptability according to published guidelines.• Research and apply changing government standards to qualifying accounts.• Interpret reports to maintain process efficiency. Show less

Houston, Texas

• Serve as a liaison between outside legal and bank business partners, ensuring customer satisfaction and adherence to bank best practices.• Complete audits of files, ensuring the accuracy of loan documents before sending them to closings.• Manage a portfolio of loans during the modification process, ensuring timely and accurate updates.• Research loan closing documents upon modification requests, ensuring correct updates are completed.• Support various lines of business and… Show more • Serve as a liaison between outside legal and bank business partners, ensuring customer satisfaction and adherence to bank best practices.• Complete audits of files, ensuring the accuracy of loan documents before sending them to closings.• Manage a portfolio of loans during the modification process, ensuring timely and accurate updates.• Research loan closing documents upon modification requests, ensuring correct updates are completed.• Support various lines of business and their processes, maintaining and ensuring quality.• Provide staff training to ensure consistency and quality in work processes.• Successfully manage the processing of million-dollar properties, meeting all scheduled goals.• Review documentation provided by third-party vendors, clients, and internal partners, ensuring accuracy and compliance.• Assist with the resolution of appraisal, insurance, and title escalations for the support team.• Analyze reports to provide accurate updates to management and clients.• Increase client satisfaction by managing communication across all departments, maintaining profitability and process efficiency. Show less

Dallas/Fort Worth Area

• Research/Investigate loan histories using servicing systems, review legal and mortgage documents for issues with the title• Developed the title vendor processes used to cure title defects on mortgage loan documents• Provide accurate data and reporting to senior management and corporate business units and assist in special projects regarding the same.• Serve as liaison to advise and discuss with vendors loan specific resolution strategies that are in compliance with internal and… Show more • Research/Investigate loan histories using servicing systems, review legal and mortgage documents for issues with the title• Developed the title vendor processes used to cure title defects on mortgage loan documents• Provide accurate data and reporting to senior management and corporate business units and assist in special projects regarding the same.• Serve as liaison to advise and discuss with vendors loan specific resolution strategies that are in compliance with internal and investor guidelines Show less

Houston, Texas Area

• Was responsible for maintaining and filing daily opening and closing paperwork which also involved heavy cash handling and general ledger entries • Resolved employee relation concerns that included solving issues between staff, acknowledge concerns related to working conditions, and planned employee outings • Held many human resources duties which included creating daily work schedule for all company employees, interviewing applicants for open positions, and processed application… Show more • Was responsible for maintaining and filing daily opening and closing paperwork which also involved heavy cash handling and general ledger entries • Resolved employee relation concerns that included solving issues between staff, acknowledge concerns related to working conditions, and planned employee outings • Held many human resources duties which included creating daily work schedule for all company employees, interviewing applicants for open positions, and processed application packages for newly hired employees • Resolved customer concerns with services provided by associates and issue with products purchased Show less

• Was responsible for opening and closing the store which involved heavy cash handling, general ledger entries, organizing and filing opening and closing paperwork, and checking in company delivery truck. • Managed employees by delegating daily duties and responsibilities assigned • Resolved customer concerns with products and services render at multiple store locations• Designed product displays and maintained a positive relationship with outside vendors • Pull reports to… Show more • Was responsible for opening and closing the store which involved heavy cash handling, general ledger entries, organizing and filing opening and closing paperwork, and checking in company delivery truck. • Managed employees by delegating daily duties and responsibilities assigned • Resolved customer concerns with products and services render at multiple store locations• Designed product displays and maintained a positive relationship with outside vendors • Pull reports to analyze store performance • Formulate plans for product placement within the store• Managed logistics of product receipt Show less