Brittany Miles Email and Phone Number

* Lead the design and execution of an enterprise innovation strategy.* Oversee resource allocations to key projects and work requests* Work closely with Sales Management to understand market needs and develop processes necessary to support those needs.* Identify opportunities for strategic collaborations and facilitate engagements.

* Led the Client Provider Services team of twenty-two (22) analysts, responsible for ensuring quality of product build and reimbursement implementation.* Drive quality by planning, developing, and managing projects through post implementation audits.* Developed and implement the Colocation program with contracted providers* Partnered with internal stakeholders to develop operational strategies and identify efficiencies to improve.* Developed and implement the new group onboard program.* Recruits and develops top-tier analysts who can support corporate projects.

* Champion root cause analysis throughout the enterprise.* Provide oversights of preventive measures and processes implemented, to ensure that repeat occurrence of trended opportunities do not arise* Contributed to increased member, group, and provider satisfaction, through communication, solution development and issue resolution.* Supports the oversight of departmental projects in addition to day-to-day activities.

* Directed and coordinated projects to improve operational efficiency across Claims Operations.* Built and implemented new processes for the high dollar review team, designed a new database and created reporting metrics.