• Performed project plan tracking through clear and concise status reports for the Critical Service Adoption (CSA) team spanning 8 people; proactively identified any risks, issues, dependencies and watch items to ensure team members adhered to project commitments.• Managed Jira backlog of 50+ user stories to meet CSA team’s vision in timely manner based on agreed upon prioritization. This included reviewing Jira backlog to ensure user story content was aligned with workstream objectives; created and assigned Jira user stories to relevant team members.• Led 2-3 team breakout sessions in PI planning to properly align team to project scope; designed PI planning sprint break down template which was used to provide transparency and clarity on necessary steps to achieve sprint deliverables and overall PI Planning success.• Revamped and monitored team SharePoint site. This included frequently updating the SharePoint site with relevant documents as well as creating necessary lists, forms, and timelines which enhanced our team’s collaborative process.• Collaborated with senior leadership to create project scope and roadmap to adhere to determined objectives and key results.• Organized weekly meetings with 30+ stakeholders (internal, external and third party) to share team’s progress and escalated risks.

• Executed and recorded 100+ test script results for client validation Paycheck Protection Program applications.• Collected, analyzed, and summarized data processing for quality assurance documentation.• Reviewed and updated project manuals for Quality Assurance standards.

• Implemented process improvement flows and procedures to ensure operational continuity.• Created documentation procedures for new data quality tool being implemented.• Researched technology to migrate data from different applications to a rapid database.• Created user experience stories to assist with business requirement reviews.