Brittany Nero Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Cleveland, Ohio, United States

Cleveland, Ohio, United States

Cleveland, Ohio

• Managed and coordinated all donations of PPE to the Cleveland Clinic Foundation during the COVID-19 pandemic
• Identified areas across Main Campus with high stock out rates and worked to reduce overall WaveMark stock out rate from 8.37% in July 2019 to 2.49% in January 2020
• Restructured the delivery teams’ schedule to a 4x10 plan, decreasing average weekly overtime by 130 hours (73.90%) resulting in potential cost savings of over $152,800.00/year
• Analyzed and consolidated the linen fulfillment process across Cleveland Clinic Main Campus Hospital to increase fill efficiency by 33% in turn reducing labor need by 80 hours per week
• Conduct interviews with hourly associated for multiple different departments
• Collaborate daily with supervisors and managers of different departments to gain management experience

• Graded student assignments and recorded grades for 2 classes averaging 30 students each
• Reinforced lessons taught in class by assisting and reviewing information with students in their weekly lab period
• Ensured that academic integrity was upheld inside and outside the classroom and enforced classroom policies

Knoxville, Tennessee

• Analyzed the OTC area to promote efficient picking by examining and reprofiling 13,455 items
• Determined the class of trade percentage of 22,320 items for grouping in efforts to decrease pick time
• Participated in Kaizen Event with the goal of increasing customer returns processing throughput
• Created returns calculator to forecast total hours spent for sorting, processing and put away each day
• Learned to apply Lean Six Sigma tools such as, process mapping, waste walk and B&E

Strongsville, Ohio

• Evaluated 8 departments during a project directly under the Operations Manager to suggest ways to increase efficiency throughout the lending process and presented findings to 19 Senior Managers
• Produced 40 graphics using Adobe InDesign/Photoshop and wrote 18 blogs all published via Hootsuite
• Utilized WordPress to improve the search engine optimization of previously published blogs
• Constructed 5 content calendars for Facebook consisting of 2 posts per day

Oxford, Ohio

• Provided academic guidance and peer mentoring for first year and second year students of one dorm building
• Arranged and implemented 8 academic related programs within the residence hall throughout the year
• Held 5 to 7 hours of office hours per week primarily for academic related issues that arose

Independence, Ohio

• Generated a customer touch-point timeline to identify gaps of communication after observing 9 departments
• Assisted in the creation of the Help Desk Department over the course of the 2 months
• Researched and developed 20 blogs and a 22-page home buyer’s guide for the Marketing Department
• Audited 800 employees across 3 social media platforms during the company rebrand
• Inspected social media accounts of 5 competitors to gauge and assess the success of the social media marketing strategy and used it as a baseline comparison to identify areas of improvement for company

Bachelor Of Science - Bs, Supply Chain And Operations Management, Cumulative Gpa: 3.68/4.00, Cum Laude

Activities and Societies: Community Leadership Team, Zeta Tau Alpha (Sisterhood Committee, New Member Assistant, Recruitment Assistant).

Diploma, General Studies, Cumulative Gpa: 3.82/4.00

Activities and Societies: Class Officer, National Honor Society Secretary, Student Government Executive Council - Fundraising Chair.