Brittany Patrick

Brittany Patrick Email and Phone Number

Mortgage Loan Processor / Senior Account Manager II @ Endpoint
el segundo, california, united states
Brittany Patrick's Location
Los Angeles Metropolitan Area, United States
Brittany Patrick's Contact Details

Brittany Patrick work email

Brittany Patrick personal email

n/a
About Brittany Patrick

Strong professional with a Master’s Degree focused in Criminal Justice/Law Enforcement Administration from Grand Canyon University. Experienced individual with knowledge of the mortgage and automotive industry. Driven individual, team leader, resilient, reliable and punctual. Love to learn new things and absorb all information like a sponge.

Brittany Patrick's Current Company Details
Endpoint

Endpoint

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Mortgage Loan Processor / Senior Account Manager II
el segundo, california, united states
Website:
getendpoint.com
Employees:
81
Brittany Patrick Work Experience Details
  • Endpoint
    Senior Customer Experience Representative
    Endpoint Sep 2023 - Present
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  • Endpoint
    Customer Experience Representative
    Endpoint May 2022 - Present
    Scottsdale, Arizona, United States
    - Drive customer satisfaction and retention throughout the closing process- Onboard new clients and help them trouble-shoot issues. - Open new escrow files and guide customers through the closing process.- Focus on creating a positive, easy to understand onboarding experience for real estate professionals and customers alike- Use phone, email, text and chat to engage with clients promptly by offering expert advice- Operates in Amazon Workspaces (AWS) on a daily basis- Assists buyers with submitting earnest money- 100% QA scores on a weekly basis
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  • Loandepot
    Senior Account Manager Ii/Mortgage Loan Processor
    Loandepot Mar 2021 - Mar 2022
    Chandler, Arizona, United States
    - Managed customer relationships and followed all internal policies and procedures to bring the file to a close- Primary liaison between Sales, Title, Escrow Funding and borrowers- Evaluated credit, income and title reports and managed a pipeline of loans ranging between 30-40 loans collecting stipulations needed for final approval - Communicated with outside vendors and lenders to obtain payoffs, title documents, verification of employments, etc.- Met monthly metrics in regard to fundings, origination to fund turn times, efficiency goals, etc.- Provided borrowers with timely updates of the status of their loans- Coordinated borrower’s closing appointments by providing documents to the closing agents
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  • Bridgecrest
    Skip/Recovery Specialist
    Bridgecrest Mar 2020 - Mar 2021
    - Handle accounts with speed and accuracy while maintaining professionalism-Updates information in regards to vehicle location to assist repo agents in recovering vehicles- Documents findings about financial status, new addresses, recent car purchases etc. in company system- Ensures confidentiality of customer’s information while performing duties- Assists management by sending out monthly metrics on an hourly basis to keep team aware of how close we are to our goal- Navigates through multiple systems at a time collecting the correct data to ensure cars are picked up in a timely manner- Calls out to tow yards and repair shops to see if our units are located there and to obtain fees to secure
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  • Bridgecrest
    Loan Advisor
    Bridgecrest Apr 2020 - May 2020
    - Provided excellent customer service to customers who needed assistance during the pandemic- Contacted or attempted to contact customers who were delinquent- Collected past due payments or negotiated payment plans to help keep customers on track with their loan- Met/Exceeded company goal. Finished in Top 5 overall on the collections floor
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  • Drivetime
    Remarketing Coordinator
    Drivetime Jul 2014 - Feb 2020
    Mesa , Az
    - Accurately track vehicles through the auction process- Maintain auction inventory at acceptable company levels- Ensures that all repossessed vehicles get to auction- Involved in redemption and abandonment process- Obtain title and title documents. - Knowledgeable in lien verification process via state websites and by calling the DMVs-Manages processes of multiple state title requirements- Prepared repossession affidavits for each state- Schedule sale dates and ensures that proceeds are received after the sale of the vehicle- Knowledgeable in Recovery Database Network. Able to update system to notify agent about vehicles.- Streamlined processes and created Standard Operating Procedures to help the team.-Maintains strong relationships with auction contacts as well as Remarketing Field Representatives.
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  • Arizona State University
    Testing Lab Proctor
    Arizona State University Aug 2012 - May 2014
    Tempe, Arizona
    - Scheduled daily appointments for students of the ASU campus through the Tutortrac Website- Proctored students taking math exams- Monitored entrance and exit of students into tutoring and testing labs- Administrative/clerical work- Handled sensitive and confidential student information- Performed opening and closing procedures - Data Entry- Assisted staff with special projects
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Brittany Patrick Skills

Leadership Microsoft Office Teamwork Microsoft Word Cardiopulmonary Resuscitation Communication Microsoft Excel Time Management First Aid Typing Customer Service Clerical Skills

Brittany Patrick Education Details

Frequently Asked Questions about Brittany Patrick

What company does Brittany Patrick work for?

Brittany Patrick works for Endpoint

What is Brittany Patrick's role at the current company?

Brittany Patrick's current role is Mortgage Loan Processor / Senior Account Manager II.

What is Brittany Patrick's email address?

Brittany Patrick's email address is pa****@****est.com

What schools did Brittany Patrick attend?

Brittany Patrick attended Grand Canyon University, Arizona State University.

What skills is Brittany Patrick known for?

Brittany Patrick has skills like Leadership, Microsoft Office, Teamwork, Microsoft Word, Cardiopulmonary Resuscitation, Communication, Microsoft Excel, Time Management, First Aid, Typing, Customer Service, Clerical Skills.

Who are Brittany Patrick's colleagues?

Brittany Patrick's colleagues are Aaron Jung, Marc Dolton, Mark Braun (Csm, Cspo), Lauren Tway, Jason Jones, Brittany Bradley, Jami Busch.

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