Brittany Patrick Email & Phone Number

Scottsdale, Arizona, United States

- Drive customer satisfaction and retention throughout the closing process- Onboard new clients and help them trouble-shoot issues. - Open new escrow files and guide customers through the closing process.- Focus on creating a positive, easy to understand onboarding experience for real estate professionals and customers alike- Use phone, email, text and chat to engage with clients promptly by offering expert advice- Operates in Amazon Workspaces (AWS) on a daily basis- Assists buyers with submitting earnest money- 100% QA scores on a weekly basis

Chandler, Arizona, United States

- Managed customer relationships and followed all internal policies and procedures to bring the file to a close- Primary liaison between Sales, Title, Escrow Funding and borrowers- Evaluated credit, income and title reports and managed a pipeline of loans ranging between 30-40 loans collecting stipulations needed for final approval - Communicated with outside vendors and lenders to obtain payoffs, title documents, verification of employments, etc.- Met monthly metrics in regard to fundings, origination to fund turn times, efficiency goals, etc.- Provided borrowers with timely updates of the status of their loans- Coordinated borrower’s closing appointments by providing documents to the closing agents

- Handle accounts with speed and accuracy while maintaining professionalism-Updates information in regards to vehicle location to assist repo agents in recovering vehicles- Documents findings about financial status, new addresses, recent car purchases etc. in company system- Ensures confidentiality of customer’s information while performing duties- Assists management by sending out monthly metrics on an hourly basis to keep team aware of how close we are to our goal- Navigates through multiple systems at a time collecting the correct data to ensure cars are picked up in a timely manner- Calls out to tow yards and repair shops to see if our units are located there and to obtain fees to secure

- Provided excellent customer service to customers who needed assistance during the pandemic- Contacted or attempted to contact customers who were delinquent- Collected past due payments or negotiated payment plans to help keep customers on track with their loan- Met/Exceeded company goal. Finished in Top 5 overall on the collections floor

Mesa , Az

- Accurately track vehicles through the auction process- Maintain auction inventory at acceptable company levels- Ensures that all repossessed vehicles get to auction- Involved in redemption and abandonment process- Obtain title and title documents. - Knowledgeable in lien verification process via state websites and by calling the DMVs-Manages processes of multiple state title requirements- Prepared repossession affidavits for each state- Schedule sale dates and ensures that proceeds are received after the sale of the vehicle- Knowledgeable in Recovery Database Network. Able to update system to notify agent about vehicles.- Streamlined processes and created Standard Operating Procedures to help the team.-Maintains strong relationships with auction contacts as well as Remarketing Field Representatives.

Tempe, Arizona

- Scheduled daily appointments for students of the ASU campus through the Tutortrac Website- Proctored students taking math exams- Monitored entrance and exit of students into tutoring and testing labs- Administrative/clerical work- Handled sensitive and confidential student information- Performed opening and closing procedures - Data Entry- Assisted staff with special projects

Master’S Degree, Criminal Justice/Law Enforcement Administration

Bachelor Of Science (Bs), Criminal Justice