Recruit and bench a team of elevated business managers and beauty advisorsEstablish line and individual sales goals to achieve increases to plan with a focus on improving line rank to the total organizationDrive store initiatives through accountability coaching and action planning for team of 75 associates in the #3 volume cosmetics department in the companyResponsible for the setup, coordination and execution of weekly events across all lines, including the #1 volume trend show in… Show more Recruit and bench a team of elevated business managers and beauty advisorsEstablish line and individual sales goals to achieve increases to plan with a focus on improving line rank to the total organizationDrive store initiatives through accountability coaching and action planning for team of 75 associates in the #3 volume cosmetics department in the companyResponsible for the setup, coordination and execution of weekly events across all lines, including the #1 volume trend show in the company Show less

Responsible for driving sales and selling through focused execution of My Macys, Omni-channel, and Magic Selling initiatives. Train, coach, and develop a team of Counter Managers, Beauty Advisors and Make-up Artists. Advance business, leverage product knowledge, and expand the skills of Cosmetic team. Elevate merchandise presentation and a clean, neat, organized shopping environment. Build and maintain relationship with cosmetic line district executives and coordinators. Plan and execute weekly… Show more Responsible for driving sales and selling through focused execution of My Macys, Omni-channel, and Magic Selling initiatives. Train, coach, and develop a team of Counter Managers, Beauty Advisors and Make-up Artists. Advance business, leverage product knowledge, and expand the skills of Cosmetic team. Elevate merchandise presentation and a clean, neat, organized shopping environment. Build and maintain relationship with cosmetic line district executives and coordinators. Plan and execute weekly events to drive sales. Ensure a high level of customer engagement through a strong focus on establishing and generating repeat business through clienteling. Show less

Responsible for driving sales and selling with a focus on customer satisfaction. Develop and coach a team of 30 associates on selling techniques, client relationship development, and customer retention through loyalty programs. Maintain Men’s Millennial, Young Men’s, and Men's Active departments by enforcing activities related to presenting a clean, neat and organized shopping environment for Macy's customers. Train, coach and develop a team of associates, who will grow and develop in the… Show more Responsible for driving sales and selling with a focus on customer satisfaction. Develop and coach a team of 30 associates on selling techniques, client relationship development, and customer retention through loyalty programs. Maintain Men’s Millennial, Young Men’s, and Men's Active departments by enforcing activities related to presenting a clean, neat and organized shopping environment for Macy's customers. Train, coach and develop a team of associates, who will grow and develop in the company. Provide active supervision, feedback, and coaching for the entire store several times a week as the acting Executive in charge. Show less

Responsible for assisting Sales Manager(s) by supervising all daily selling activities and leading a selling team in the Handbags, Fine Jewelry, and Fine Watches Departments. Assisting in the selling process; driving customer service through coaching and monitoring selling behaviors; teaching product knowledge and communicating policies and procedures.

Responsible for selling NCL cruise products directly to consumers by cultivating and maintaining customer relationships that include initiating calls to customers, building rapport, and recommending modifications to products and services which promote customer retention, drive direct sales, and ensure an overall superior customer service experience with NCL.

Customize personalized Walt Disney World Vacation packages. Utilize sales through service to inform guests of various package components, book reservations for resorts, disney dining plans, theme park tickets, airfare, ground transportation, vacation protection insurance, and recreation. Capture accurate reservation and secure flight information for the Transportation Security Administration. Process modifications and cancellations, answer general questions about Walt Disney World products… Show more Customize personalized Walt Disney World Vacation packages. Utilize sales through service to inform guests of various package components, book reservations for resorts, disney dining plans, theme park tickets, airfare, ground transportation, vacation protection insurance, and recreation. Capture accurate reservation and secure flight information for the Transportation Security Administration. Process modifications and cancellations, answer general questions about Walt Disney World products and services. Navigate several computer programs including Siebel, SBC and Microsoft Share point.Selected in 2011 for an elite Rapid Cycle group, trained to strategically assist in multiple areas. Book Disneyland California resort reservations, travel agent bookings for travel to Walt Disney World and Disneyland California and assist with DisneyStore.com merchandise orders. Also assisted with new experimental tests for Walt Disney World Reservation Center, tested PCs when the Walt Disney Reservation Center had all computers replaced and upgraded, worked with a flexible schedule. Show less

Self-generated sales through direct outside marketing, set up appointments and consultations with potential members. Provided amenity information for the facility along with membership price presentations. Met or exceeded monthly quotas, assisted in calculating monthly projections.

Responsible for employee training, customer service, and all daily operations. Managed all sales of products and services, reconciliation of cash drawers, and secured the facility at closing. Provided membership price options to potential members, maintained current member contracts and relationships. Assisted in organizing sales events for over 1000 people, generated in-house advertising & expanded clientele through telemarketing.

Redesigned and enhanced all advertising materials, maintained organization's web site. Created and published quarterly newsletter, Handled tracking weekly events and capturing daily "life" on film for use in publications. Ordered necessary supplies and composed weekly e-mail publication.