Brittany Phelps, Mhi Email & Phone Number

• Develop operational standards, policies, and protocols to support overall organizational objectives
• Work with departmental managers to implement standardized workflows
• Maintain working knowledge of departmental operations and seek out innovation for process improvement
• Identify best practices to implement departmental performance improvement
• Develop and implement quality improvement initiatives
• Maintain expertise in organizational EHR, Nextgen, to develop, design, and enhance workflows

Richmond, KY

• Managed Health Information Management department at 6 locations
• Managed daily workflow processes to ensure efficient and effective health center performance
• Managed staffing resources including recruiting and selecting departmental staff and team members
• Developed and updated departmental protocols
• Coordinated orientation and training for new staff and monitor staff development
• Conducted employee evaluations and ensure high quality evaluations for departmental staff

• Scheduled patient appointments according to standard operating procedures
• Operated programs and databases to retrieve and modify patient information
• Coordinated patient care as a part of an integrated health care team
• Performed check in services while providing excellent customer service
• Identified patient concerns and address issues with care team
• Maintained confidentiality, information security, and ethical behavior when handling all patient health information

• Created a space utilization chart to identify opportunities for telehealth expansion
• Coordinated New Models of Care external site evaluation
• Analyzed patient satisfaction data to identify common themes
• Developed an A3 for patient centered care deployment throughout the facility

Richmond, KY

• Assisted patients and community members with enrollment in health insurance
• Attended events in the community to raise awareness about Kynect
• Communicated with providers to schedule patient referrals and obtain prior authorizations from insurance companies
• Scanned, reviewed, verified and filed documents into the medical records
• Provided check in/check out services and collected co-pays

Richmond, KY

• Educated students on curriculum pertaining to 8 dimensions of wellness
• Presented health education programs to classes
• Collaborated with peer educators to develop new programs

Eastern Kentucky University

Master Of Science In Health Informatics

Bachelor Of Science (B.S.), Health Services Administration

Activities and Societies: Kappa Alpha Theta, Student Association for Health Services Administration