Brittany Powers Email & Phone Number

New York, Ny, Us

San Francisco, California, Us

New York, Ny, Us

New York, Us

Chandler, Arizona, Us

- Manage team of 8 people across 4 Key Functional Areas: Reporting / Analytics, Project Management, Enablement, and Tier 2 Technical Support. - Lead cross-functional initiatives, such as product release roll-out plans, yearly programs, issue prioritization and escalation process, etc.- Continuously and proactively review current business practices, processes, tools, data, and the client experience to collaborate with cross functional leaders and implement recommended improvements or enhancements.

Chandler, Arizona, Us

- Develop and manage programs and projects end-to-end from process and tool creation to delivery and ongoing enhancements to optimize the client experience and enable scalability for the Client Success (CS) Department. - Manage Reporting & Analytics Analyst that delivers monthly reporting to highlight departmental KPIs, develop key reports and dashboards in Salesforce and other systems, and provide ongoing ad hoc support for the team and various programs or projects.- Contribute to the design of client feedback programs; manage their execution and closed loop process; and use information to generate actionable guidance to the business to improve process, product, technology and training to continuously improve the client experience.

Harrisburg, Pennsylvania, Us

OnCast Media, a Microsoft Partner Company, is an international social enterprise focused on eliminating the divide between Africa's most talented entrepreneurs and the knowledge and resources they need to scale their businesses by providing access to curated content. As Co-Founder, I assisted with the development of pitch decks, presentations, launch plans, market research, etc.

InterviewAdvice is a site that offers step-by-step instructions on what one must do in order to prepare for an interview. This site is meant to help people navigate the interview process while also offering tips and tricks to help them stand out from the competition. In addition, they can leverage the free one-on-one consultation to have a mock interview, ask more specific questions, or gain advice tailored to their unique background or interview situation. ​The advice on the site is properly suited for interviewing for positions that do not involve managing or leading other people (i.e. entry-level and level 2 positions). As Founder, I created the site and content, and I consult with interviewees directly.​

New York, Ny, Us

- Assessed and optimized the processes and performance of external sales teams through enablement, engagement, and distribution strategies to demystify and expand AXP card acceptance to U.S. small businesses.-Constructed various resources (i.e. playbook, certification training) to improve the effectiveness of sales teams. - Conceptualized and launched robust distribution strategy: Researched various distribution methods and best practices to determine the optimal solution for effectively reaching and engaging external sales teams that involved utilizing ~7 channels.

New York, Ny, Us

- Instituted new processes and tools for the inbound servicing channel and formulated change management initiatives to drive adoption in order to create a seamless servicing experience for clients and improve AXP NPS. - Orchestrated new lead generation process for statement consultations through the inbound servicing channel. - Organized a robust communication and enablement strategy to launch a client treatment tool and drive significant behavioral change to call center reps in a short amount of time

New York, Ny, Us

- Drove effectiveness and scalability across the Account Management, Sales, and Support organizations by reviewing business practices and implementing recommended enhancements to people, process, and technology.- Led global launch of CRM capability enhancement: Guided end-to-end launch of functionality that allowed global account managers (~270) to interface with servicing teams while managing a team of 6 contractors to execute on the technical build. Created process roadmap, delineated capability requirements, organized testing, and planned and delivered training for end users.

New York, Ny, Us

- Acted as PMO for product management teams and administered comprehensive feedback and response strategy to obtain and address areas of opportunity for products and services to maximize value and ROI for clients. - Developed umbrella strategy for ~10 products and services to upsell clients through the execution of go-to-market strategies, coordinating training, tracking performance, etc.- Obtained and analyzed product market data: Implemented comprehensive feedback & response strategy, which involved surveying ~ 60 merchants, completing 70+ interviews, etc. Delivered over 15 recommendations to ~8 product owners.

New York, Ny, Us

- Supported account management team: Produced monthly account analysis reports that monitored revenue and other metrics for merchants in retail portfolio, provided ongoing and ad hoc reporting support, managed team budget, supported merchant marketing campaigns by executing on key deliverables, and offered presentation support for merchant account review meetings.- Elevated relationships with 5 strategic retail partners: Increased profitability through execution of several marketing campaigns resulting in $6MM in incremental spend, drove brand integration and sponsorship details of AXP’s partnership at key merchant event, and presented and sold-in AXP marketing assets to 4 merchants to gain share.

New York, Ny, Us

- Completed product up charge analysis: Consulted with product team on item specifics and utilized information to create contract charts and costing sheets for manufactured products.- Led analysis to determine INC’s most profitable product mix: Performed an analysis of key item reports to determine and track the best and worst sellers of the season. - Acted as liaison between team and external resources: Corresponded daily with vendors overseas to discuss details of over 20 products, shipping dates, and mark-ups.

B.S. In Economics, Management

Study Abroad, Management