Brittany Quarles Email and Phone Number

Transitioned into role to manage and lead the implementation of the Division’s internal, external, and SharePoint social media strategy. Designs, builds, and introduces enhancements to ADP’s online communities while coordinating with stakeholders across the enterprise to confirm effectiveness and sustainability. Operates cross-functionally by sharing knowledge, resources, and processes to solve business issues and create an environment focused on continuous improvement. • Advocates for the business in external communities while promoting internal collaboration and communication to ensure priorities are met. • Supports varied missions and coordinates with internal business unit teams to drive the successful implementation of varied collaboration programs, including SharePoint. • Strategizes with Senior Leadership to evolve the community engagement and adoption strategy; analyzes and evaluates the needs of users to promote increased engagement and adapt to changing dynamics. • Expands topic areas of focus by gathering insight and ideas from cross-functional business teams; seeks to understand community trends, popular discussion areas, and client feedback. • Identifies audience profiles and interests; creates editorial calendars, content plans and series, contests, event campaigns, and more. Subsequently tracks and monitors performance and analyzes data and metrics. • Assesses associate competencies and skill sets to address gaps in resources or knowledge; provides training and development and implements modifications to recruiting and training processes. • Trains and mentors content contributors and moderators on best practices related to content development, standards, and new industry trends. • Assists in leading the knowledge and collaboration communities; applies best practices.

Promoted to serve as the Lead Human Resources and Benefits (HRB) Moderator for The Bridge and ADPWorks platforms. Responsible for proactively posting weekly content that communicated current news and trends. Acts as a Subject Matter Expert (SME) on healthcare reform and the Affordable Care Act (ACA), performance management, recruitment, and HRB Time Off. Tasked with developing and facilitating training for new HRB Moderators. Provided technical support to Service teams via phone, Lync, email, and in-person. Played a key role in resolving product and client issues effectively and efficiently. • Operated as Interim Team Leader in the absence of permanent management; successfully prioritized critical issues, offered technical support and guidance, and directed team members in client support best practices. • Coached and mentored newly hired associates as well as long-term employees on products and services, processes and procedures, and soft skill development; sought to identify and deliver initial training or offer remedial assistance to all staff levels.

• Oversaw all employee relations issues and personnel development while administering the HRIS system, promoting employee engagement, and ensuring company compliance with corporate policies and procedures as well as government regulations.