Brittany Roach Email & Phone Number

Pittsburgh, Pa, Us

Key Qualifications & Responsibilities Leads team of 17 employees, responsible for delivering exceptional EHR support and training across the UPMC system; aiming to improve efficiency, enhance quality, and maintain the highest standard of compliance and safety. Chairs clinical operations committee which supports development and approval of operational guidelines for EpicCare, resulting in positive process changes to deliver “best in class” care across UPMC’s outpatient clinical practices. Successfully coordinates change and ensures clinical staff and practices are meeting all legal requirements, local regulations, and UPMC policies while utilizing the Epic EHR system.Key Achievements Within first year, developed departmental mission and restructured team to appropriately delineate responsibilities while incorporating a departmental career ladder to encourage growth. Guided implementation of eConsults at UPMC for 4 departments in 2020, resulting in an added ~$350,000 revenue.  Implemented real-time 24/7 practitioner workflow support model to reduce physician burnout and burden of EHR-related challenges.

Pittsburgh, Pa, Us

 Directed and managed projects related to operational initiatives involving UPMC’s ambulatory outpatient eRecord, EpicCare. Works closely with key stakeholders and other project team members to ensure effective communication, organization, and timeline management are maintained throughout the project’s lifecycle. Successfully managed and implementation of Pennsylvania’s state mandate on the electronic prescribing of controlled substances Responsible for managing the annual submission of Medicaid Promoting Interoperability attestations for UPMC’s Medicaid eligible providers.

Pittsburgh, Pa, Us

•Works as an electronic health records(EHR) operational lead for initiatives such as UPMC’s Focused Care program, patient reported outcome questionnaires, and other population health applications•Develops and conducts training for EHR providers and staff to ensure successful adoption of EHR initiatives•Provides ongoing troubleshooting, support, and maintenance of eRecord production applications•Analyzes financial data to determine success and failure points within new project implementations•Works closely with other departments to develop guidelines supporting eRecrod and operations processes

Pittsburgh, Pa, Us

EpicCare Go-Live Support• Supports EpicCare system implementation for various health care facilities• Maintains an understanding of the practice's EpicCare workflows and ensures appropriate knowledge and use of EpicCare tools• Responsible for proper set-up of end users EpicCare application• Provides detailed training to providers and office staff at each location during go-live implementation periods• Proctors training for providers and office staff prior to implementation• Serves as a mentor to new team members

Pittsburgh, Pennsylvania, Us

Operations Analyst with the TPA Implementation & Operations teamResponsibilities:•Utilizes Microsoft SQL Server to generate and run queries for reporting purposes•Builds and packages reports for client review and analysis•Oversees administrative, system processes and special projects as they relate to the identification, implementation and maintenance of the organizations claims transactional system•Interfaces with clients by telephone, correspondence, and or in person to answer inquiries and resolve concerns/issues•Responsible for construction of internal SharePoint sites/pages•Creates workflows and process flows using Microsoft Word and Visio

Pittsburgh, Pennsylvania, Us

Brooklyn Heights, Ohio, Us

• Responsible for assisting in the development of a worksite wellness program by creating an interest survey, conducting research, and collecting data from past wellness programs. • Represented the organization by attending business meetings and luncheons.• Interviewed volunteers of the hospice program and composed website blog articles• Collected metrics to aide in the development of the company’s Home Assist program• Expanded my professional knowledge and understanding of home health care with various tasks.

•Supervised and helped prepare the weekly schedule for 50 employees who worked in 11 different areas •Resolved customer complaints, employee issues, equipment malfunctions, and mechanical problems•Distributed paychecks to employees and oversaw money distribution for each cash register•Responsible for opening facility, assigning employees morning tasks, and daily inspection of attraction areas•Received and organized incoming shipments of food, arcade prizes, mechanical parts, and daily operating supplies

Doctorate, Healthcare Administration

Master Of Science - Ms, Health Care Informatics And Information Management

Bs In Public Health, Public Health

High School Diploma