Brittany Rose Smith

Brittany Rose Smith Email and Phone Number

Principal Product Manager, Customer Service CX Metrics @ Amazon
Brittany Rose Smith's Location
Seattle, Washington, United States, United States
Brittany Rose Smith's Contact Details

Brittany Rose Smith work email

Brittany Rose Smith personal email

n/a
About Brittany Rose Smith

People-driven leader who is passionate about delivering the most streamlined, intuitive CX to delight customers. Currently working on Customer Experience Metrics with the Customer Service team, ensuring we're looking at the best indicators of CX in our journeys.

Brittany Rose Smith's Current Company Details
Amazon

Amazon

View
Principal Product Manager, Customer Service CX Metrics
Brittany Rose Smith Work Experience Details
  • Amazon
    Principal Product Manager, Customer Service Cx Metrics
    Amazon Nov 2024 - Present
    Seattle, Wa, Us
    Focusing on a suite of the right metrics to understand our customers' experience when interacting with support.
    View
  • Amazon
    Sr. Manager, Games Cx Program Management
    Amazon Apr 2024 - Nov 2024
    Seattle, Wa, Us
    Single threaded leader of Customer Support for Amazon's gaming businesses including Prime Gaming, Amazon Game Studios, Amazon Luna and Digital Software & Video Games.
    View
  • Amazon
    Sr. Program Manager, Amazon Games Customer Experience
    Amazon Apr 2021 - Apr 2024
    Seattle, Wa, Us
    Product and Customer Experience PM building world-class support experiences for gamers. Developing and executing the customer support strategy across several Amazon games businesses, including Amazon Game Studios, Amazon Luna, and Prime Gaming.
    View
  • Amazon
    Amazon Business Customer Service Program Manager
    Amazon Nov 2019 - Apr 2021
    Seattle, Wa, Us
    Leader of AB CS PMO and Communications Strategy, delivering global, cross-functional project delivery and hosting global events. Lead the strategy for unified project management with the team, including embedding CS farther upstream with stakeholder teams and created a forum to drive alignment of PMO orgs across Amazon CS.
    View
  • Amazon
    Amazon Business Continuous Improvement Program Manager
    Amazon May 2019 - Nov 2019
    Seattle, Wa, Us
    Drove process improvement projects to the Amazon Business Customer Service space using Lean/Six Sigma practices. Focused on projects both escalated up from the front lines and on top-down initiatives to support broader growth of the organization. Projects included call routing improvements, establishing frontline engagement systems, standardizing team communications, and customer service contact reduction.
    View
  • Amazon
    Customer Service Group Manager
    Amazon Jul 2018 - May 2019
    Seattle, Wa, Us
    Managed between 5 and 7 CS Team Managers, each of which had a team of 15-20 customer service associates across the Amazon Affiliate program, Shipping and Delivery Support, Amazon Business, and Generalist Retail support. Focused on high metric performance in both quality and productivity, streamlining existing processes, supporting CS for new product launches, and developing strong talent among the Team Manager and Customer Service Associate population.
    View
  • Amazon
    Customer Service Team Manager
    Amazon Jan 2017 - Jul 2018
    Seattle, Wa, Us
    Managed a team of 15 customer service associates with the New Business Incubation team, on-boarding and simplifying CS support for program and product launches within Amazon. Prioritized process improvement, tool enhancement, and content creation to transition simplified support to generalist customer service associates.
    View
  • American Girl
    Returns Processor
    American Girl Nov 2016 - Dec 2016
    Middleton, Wisconsin, Us
    Holiday seasonal job supporting Mattel, specifically in the returns department for American Girl. Processed returns for both AG and other Mattel products, organized pallets to optimize processing time, conducted customer outreach when additional information was required, and supported in picking both American Girl and Mattel orders during times of high order volume.
    View

Brittany Rose Smith Skills

Leadership Management Customer Service Communication Team Leadership Project Management Microsoft Office Microsoft Excel Teaching Research Process Improvement Projects Bilingual Public Speaking Dance

Brittany Rose Smith Education Details

  • University Of Wisconsin-Madison
    University Of Wisconsin-Madison
    Spanish
  • Universidad Complutense De Madrid
    Universidad Complutense De Madrid

Frequently Asked Questions about Brittany Rose Smith

What company does Brittany Rose Smith work for?

Brittany Rose Smith works for Amazon

What is Brittany Rose Smith's role at the current company?

Brittany Rose Smith's current role is Principal Product Manager, Customer Service CX Metrics.

What is Brittany Rose Smith's email address?

Brittany Rose Smith's email address is br****@****zon.com

What schools did Brittany Rose Smith attend?

Brittany Rose Smith attended University Of Wisconsin-Madison, Universidad Complutense De Madrid.

What skills is Brittany Rose Smith known for?

Brittany Rose Smith has skills like Leadership, Management, Customer Service, Communication, Team Leadership, Project Management, Microsoft Office, Microsoft Excel, Teaching, Research, Process Improvement Projects, Bilingual.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.