Brittany Ruffner Email & Phone Number

Norwalk, Connecticut, Us

Plano, Texas, Us

● Leads and provides oversight to a team of technologists responsible for all aspects of the digital government contract for the state of South Carolina.● Oversees a portfolio of enterprise products, custom application projects and payment solutions processing over $450M+ in payments on behalf of the State of South Carolina annually while identifying key products to market. ● Regularly participates in strategy meetings with government partners from high-level to requirements gathering.● Develops and implements strategic plans and processes.● Develops operational business process to maximize efficiencies. ● Creates weekly, monthly and quarterly operations reports for senior management.

Plano, Texas, Us

● Co-created the initial PMO within the Pennsylvania business unit, including processes, documentation and successful implementation.● Generates and maintains several operational reports such as, the Portfolio Program Report, Deployed Products Report, Operations Report, and Governance Report.● Customer retention through successful project delivery and relationship building. Producing a track record of turning vocal business detractors to business evangelist.● Establish trusted relationships with state government partners to propose, develop, and deliver efficient and effective eGovernment products and projects through agile and waterfall methodologies. ● Proven positive results managing highly visible and complex projects, from start to finish, autonomously within the constraints of a project management framework.● The development of a new product management strategy leveraging extensive experience in CMS migrations and assessing lessons learned, resulting in the completion of 40% of CMS migrations in 90 days. Prior to the new approach, the CMS migrations were drawn out over a two-year period, with several of the migrations not meeting the expectations of the partner or project delivery dates. ● Led and coached up to 5 direct reports to reach their full potential.

Plano, Texas, Us

● Identified as the Project Manager for high profile and complex projects. ● Responsible for writing project proposals, performing requirements analysis, and defining project scope for complex applications and websites.● Works with stakeholders and cross functional teams from all business units to define and document business processes and software requirements for technology initiatives, including online products, content management systems, and business information systems.● Develops and manages complex project plans and budgets, working with team members to understand problems, focus on bringing issues to resolution, and escalate as necessary to meet timelines.

Plano, Texas, Us

● Supported a portfolio of custom online and mobile applications with payment solutions processing over $200M+ in payments on behalf of Commonwealth of Virginia annually.

Hunt Valley, Md, Us

● Led the division in the number of policies bound: Underwrote and processed over $2 million in the first quarter of 2011.

● Develop and maintain relationships with clients throughout entire lifecycle of the policy.

● Exercising complete autonomy in developing the Communication Project Specialist position. ● Spearheaded a 12-member Communication Committee.● Led the effort to re-brand the Church, including new logo, tag line, print materials, website and seasonal marketing pieces.● Writer and Editor of four (4) publications, website content and press releases.● Utilize social media platforms to drive user engagement of an organization through targeted news and stories.