Brittany S. Email & Phone Number

Houston, TX, US

• Increase customer onboarding success rate by 30% in 3 months through personalized consultations and data analysis.
• Utilize Salesforce pipeline to achieve sales target for 200k revenue accounts attaining customer retention and growing sales.
• Facilitate a strong start for students and instructors by offering training and product knowledge, leading to a 10% reduction in technical support tickets.
• Facilitate implementation calls with internal stakeholders to conduct customer needs analysis.
• Customer account setup including product deployment, licensing, course customization, and LMSintegration.
• Act as a liaison between instructors, students, and internal stakeholders to deliver feedback for enhancing products and experiences.

• Create and review K-12 educational materials, including lesson plans, assessments, and learning resources.
• Provide subject matter expertise and guidance on curriculum design, learning objectives, and content development.
• Ensure that all educational content aligns with state and national standards, as well as the company's learning philosophy.

• Developed comprehensive training documents to equip educators with effective strategies for handling interactions with angry stakeholders, leading to a significant reduction in escalations to upper management.
• Led a team of 3 educators in designing curriculum aligned to learner needs and instructional goals, resulting in 93 % improvement in academic performance and engagement among learners.
• Mentored and coached new hires, providing personalized teaching strategies that elevated their evaluations from effective to highly effective, contributing to the professional growth of fellow educators.
• Pioneered a 5 Step onboarding process that streamlined the orientation of new employees, leading to increased employee retention rates and a more seamless integration into the school community.
• Conducted engaging staff training on effective read alouds, empowering educators with research- based techniques that positively impacted learner performance in reading skills.
• Analyzed and documented growth metrics and key performance indicators (KPIs) to submit data to senior leadership for compliance.

• Performed coaching with a caseload of 25 diverse learners, resulting in over 90% success rate.
• Collaborated cross-teams to create and implement a new curriculum for the year containing engaging lessons and assessments aligned with senior managers' objectives in 3 months.
• Communicated effectively to stakeholders via email, chat, phone, and newsletters, achieving satisfaction ratings consistently.
• Managed multiple projects simultaneously ensuring performance, quality, and timelines were met.

Answered the phone, emails, and messages using customer service and problem-solving skills.

Assist the Store Manager in effectively maintaining store operation systems.Created an exciting environment through creative merchandising and the implementation of the corporate floor set strategy. Supervised the development of the staff, including hiring, training, and performance management.Created a positive work environment through coaching.