Brittany Samuels Email & Phone Number

• Efficiently managed and processed warranty claims for Samsonite products.
• Provided exceptional customer support to address inquiries and resolve issues.
• Collaborated with internal teams to ensure timely and effective resolution of product-related concerns.
• Implemented improvements in the warranty process to enhance overall customer satisfaction.
• Maintained accurate records and documentation for warranty transactions.

• Provided exceptional customer service experience over the phone and exceed monthly metric requirements, including an AHT of 17 minutes or less and a 95% or better satisfaction rating.
• Multitasked across systems and applications, analyzed and resolved technical issues, and comfortably navigate a virtual work environment.
• Demonstrated the ability to prioritize and manage time, as well as the discipline to work independent from team and manager

• Communicated with customers, team members, and superiors to reinforce proper procedures.
• Multi-tasked between job duties while maintaining an organized environment.
• Assisted in new-hire training to incorporate company values into daily duties
• Greeted all customers and provided excellent customer service
• Maintained an awareness of all promotions and advertisements
• Assisted in maintaining, merchandising and housekeeping throughout the Mobile Sales department

• Processes rent payments.
• Inquires about late payments and assists in handling any late notices and eviction notices.
• Interviews new prospective tenants and gives tours of property
• Perform and collects leases audit and ensures that all required legal documents are signed.
• Addresses and promptly resolves questions, requests, and complaints from tenants.
• Inspects property on a regular basis to assess condition of buildings and grounds, and to ensure that empty units are ready for new tenants.

• Meet gross revenue targets set forth by the the company ownership through effective sale, marketing and customer service activities.
• Provides outstanding customer service in person and via phone and created training manuals targeted at resolving even the most difficult customer issues
• Maintains professional, courteous relationships with existing and prospective customers, vendors and staff.
• Complete any collections activities that may be required of delinquent accounts including terminating leases and completing unit auctions.
• Maintains the property by investigating and resolving tenant complaints and enforcing rules of tenancy.
• Follow up on reservations by calling the customer and scheduling/ confirming a time to view a unit.

Customer serviceCash handlingReceiving and shipping product

Keeping track of inventorySending reports to the company