- Partnering with project sponsor to define project objectives, scope, schedule, and budget- Overseeing the planning and implementation of multiple IT projects- Eliciting , documenting, and analyzing requirements around business challenges- Producing detailed data-driven solutions- Improving business processes and efficiency in Salesforce- Providing thought and design leadership for solution development- Coordinating the evaluation, scope and completion of new development requests in Salesforce - Working with management team to establish suitable processes to support administrative, development, and change management activities

- Managed Salesforce implementation projects across various verticals- Maintained strong client relations as part of an ongoing engagement- Facilitated account growth- Coordinated onshore, nearshore, and offshore resources

- Gathered and analyzed requirements- Documented user stories- Implemented declarative solutions- Communicated with project team members- Documented test scripts and solution functionality

- Gathered requirements for roll-out of payment hub functionality- Drafted blueprints documenting technical architecture and functional processes

Implementation of add-on modules from Serrala for bank accounting -Rolled out payment functionalities for international subsidiaries - Coordinated project tasks and analyzed requirements along with various stakeholders - Customized payment medium files based on local requirements - Integrated retrieval of daily bank statements into SAP

Sales Logistics / B2B e-Commerce- Test Automation (Requirements Planning, Test case design, Module creation, Test execution)- Documenting platform functions- User creation- System testing- Maintenance of terms & conditions and privacy policies in CMS

Recruited blood donors, promoted future donation, and maintained company’s database of donor records