Brittany Seeger Email & Phone Number

Kettering, Ohio, United States

🎯Designed and led change management initiatives to drive adoption of our student support platform (SaaS), increasing adoption by 1400% YoY through gamification, executive sponsor support and amplifying champions' voices.🎯Improved retention from 64% to 82% YoY by introducing the use of success plans and enabling cross-functional colleagues to utilize them across all clients.🎯Exceeded annual retention goal in 2023 for a book of 50+ clients by proactively analyzing account health and implementing remediation plans to mitigate risk and prevent churn. 🎯Championed the use of an LMS (SaaS) to flag churn risk earlier in the life cycle, ultimately enabling ~50 faculty members to adopt.🎯Collaborated with 6 executive decision makers (VP or above) to identify areas of opportunity for growth and expansion, achieving the highest YoY enrollment increase in 5 years. 🎯Improved CSAT scores from 72% to 90% by implementing process changes as a result of student feedback, including rolling out new software and hosting office hours for additional support.

Kettering, Ohio, United States

🎯Managed 150+ clients representing $1.43M annual revenue; rolled out a new engagement model which increased retention by 16%.🎯Analyzed student health scores and performance data; utilized data to develop and implement organized group learning sessions; achieved a 12% improvement in student performance YoY.🎯Proactively mitigated risk to retention and progression goals, communicated recommendations to remediate them with students, colleagues, administration via in-person meetings (~5/week).🎯Partnered with cross functional teams including Sales, Finance, Marketing, and Student Support Services.

West Carrollton City, Ohio, United States

✅Uncovered institution's strategic goals, KPIs and spearheaded an entire digital learningprogram from inception to delivery; this included aligning with key stakeholders on a success plan tied to outcomes.✅Onboarded and enabled ~180 incoming students 2x/year to use course-required tech stack including Schoology (LMS), Google Suite, Adobe Photoshop/Illustrator, resulting insignificant increase in student performance.✅Leveraged enrollment data of past programs to inform the design and implementation of anew digital learning curriculum for 200+ students, resulting in a 58% increase in program enrollment between 2015-2020.

Master Of Education - Med, 4.0

Bachelor Of Arts - Ba, Art Education, 3.85