As a Lead Fraud Investigator at Grubhub, I have over six years of experience in managing, analyzing, and resolving complex fraud cases and issues. I am responsible for overseeing multiple projects, including developing training and operational procedure documentation, and process improvement. I also collaborate with cross-functional teams and external partners to ensure compliance, security, and customer satisfaction.I am passionate about applying my Master of Library and Information Science degree and my extensive technical and interpersonal skillset to a career in public libraries, archives, or museums in the Chicago area. I have a strong interest in fiction writing, publishing, and digital humanities, and I have completed courses in these fields. My goal is to leverage my knowledge and skills to create, organize, and disseminate information that is accessible, relevant, and engaging for diverse audiences.