Brittany Leija Email & Phone Number

Houston, Tx, Us

Remote

-Deliver exceptional customer support, swiftly addressing inquiries, troubleshooting complex technical issues, and managing sophisticated billing-related concerns. -Leverage in-depth product knowledge to provide effective guidance, enhancing user experience and satisfaction. -Streamline billing-related processes, ensuring accuracy and resolving issues with efficiency and precision. -Provide end-to-end support on invoicing, payment processing, subscription management, and account setup, contributing to operational excellence. -Foster cross-functional collaboration with finance, engineering, and product development teams to improve customer service outcomes. -Maintain meticulous records of customer interactions, billing transactions, and reported issues, facilitating seamless reference and comprehensive reporting.

Remote

Remote

-Trained customers on advanced software functionalities, ensuring proficient use and maximizing product value. -Delivered tailored customer service, adeptly resolving account issues and addressing inquiries with a high degree of professionalism. -Conducted follow-ups with customers to gauge product functionality satisfaction, driving continuous improvement. -Efficiently referred unresolved customer grievances to specialized departments, ensuring timely and effective resolution. -Skillfully navigated multiple computer systems and applications, utilizing search tools to locate information swiftly and accurately.

League City, Texas, United States

-Audited accounts with precision, collected payments, and facilitated comprehensive discussions on treatment plans with patients. -Expertly verified insurance coverage and submitted claims, ensuring accuracy and compliance. -Managed account balances, ledgers, and credits, maintaining financial integrity and transparency. -Oversaw the transmission of correspondence and dental records through various channels, ensuring confidentiality and accuracy.

Dallas/Fort Worth Area

-Spearheaded the development and implementation of the Endodontic program across 12 offices in major Texas cities, driving growth and service excellence. -Efficiently managed employee schedules, including vacation and sick days, optimizing team productivity. -Led the recruitment process for the Endodontic team, ensuring the selection of highly qualified professionals. -Conducted thorough account audits, facilitated payment collections, and discussed detailed treatment plans with patients. -Verified insurance coverage and submitted claims with accuracy and efficiency, enhancing revenue cycle management. -Maintained oversight of account balances, ledgers, and credits, ensuring financial accountability.

Houston, Texas

Was also employed from 04/2018 - 04/2019. -Supervised and mentored front office staff across four locations, fostering a high-performance work environment. -Strategically managed employee schedules, optimizing workforce availability and productivity. -Directed the hiring process for the Front Office team, securing top talent and ensuring operational efficiency. -Conducted comprehensive training for employees, assessing and addressing continuing education needs to enhance team capabilities. -Performed meticulous account audits, facilitated payment collections, and engaged in detailed treatment plan discussions with patients. -Verified insurance coverage and submitted claims, ensuring timely and accurate processing. -Managed account balances, ledgers, and credits with a high degree of accuracy and accountability. -Assisted in the tracking and management of CBCT scans, ensuring precise and reliable imaging data.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate Of Arts - Aa, Business Administration And Management, General