Brittany Small Email and Phone Number

-Ensures member access to services appropriate to their health needs-Conducts assessments to identify individual needs and a specific care management plan to address objectives and goals as identified during assessment-Accurate charting, following accreditation and CMS standards-Obtaining audit scores of 96% or greater monthly-Implements care plan by facilitating authorizations/referrals as appropriate within benefits structure or through extra-contractual arrangements-Coordinates internal and external resources to meet identified needs-Monitors and evaluates effectiveness of the care management plan and modifies as necessary-Interfaces with Medical Directors and Physician Advisors on the development of care management treatment plans-Assists in problem solving with providers or service issues

-Ensured coordination and continuity of care through effective transitions of care management as patients move in and out of the acute care environment -Coordination of care between multidisciplinary teams -Communication with patients and families -Discharge planning -Knowledge of insurance plans-Assisted with chart audits-worked UM to ensure accurate DRG’s and billing-Lead daily meetings with physicians/bedside RN’s

-Care of emergent and non-emergent adult and pediatric needs-Quickly complete triage assessments for severity-Complete more complex assessments efficiently and quickly-Stabilizing critical patients-Maintain care standards of the ED-Work closely with Doctors to keep patients and families updated in care needs-Medication administration, IM injections, IV medications, and oral medications-Continued monitoring of critical patients-Coordination of admission or transfer if patient requires

-Provides nursing care to assigned patients in the Home Care setting as a primary nurse/ case manager-Works collaboratively with the skilled care coordinator and other team members to ensure that provided services follow the medical plan of care, agency objectives and regulatory standards in a cost-efficient manner-Identifies patients appropriate for disease management protocol and telehealth options to improve outcomes -Skilled care provided in the home care setting includes patient education regarding disease management, medication teaching, wound care, and IV therapy.-Collaborates with physicians and MSW for optimal patient care

-Plan and deliver patient care to critically ill patients-Communicate changes in patients clinical condition with the physicians-Assess need for, ordered, obtained and interpreted appropriate lab tests-Oversaw and managed 4-5 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism-Closely monitored acute conditions.-Closely monitor acute conditions-Diagnose and treat patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia-Develop and implement nursing care plans-Develop patient care plans, including assessments, evaluations and nursing diagnoses-Monitor fluid intake and output levels-Assisted with chart audits

Completed 2-3 sales presentations a week and earned more than $185,000 in sales.

Assisted the General Manager in daily tasks; organized and coordinated office operations; designed and implemented office policies, assigned and monitored administrative staff; recruited and selected staff; oriented and trained employees; organized office meetings; entered payroll for administrative assistants; as well as continuing the daily tasks

Performed typical office administrative duties including multitasking of data entry; greeting customers, employees, and vendors; answered multiple phone lines; payroll; email correspondences; scheduled installs and services; ordered office supplies. Interacted with customers as well as upset and irate customers.. Promoted to office manager after 6 months.

Worked closely with front office staff; initiated medical charts; pulled daily charts and routed to the appropriate personnel; inserted appropriate papers into charts, called and confirmed appointments, began to train for a front office

Assisted customers in finding items; handled cash register sales; arranged window and shelf displays; assisted with incoming shipments.