Brittany Solberg Email & Phone Number

Sumner, Washington, United States

Managing a team of technicians who preform emergency services for homeowners suffering water, fire, structural related property damage. Our Vision: Our Passion is Restoring Homes and Lives. Our Core Values: Client Care, Team Player, Initiative, Dedication, Compassion, and Ownership. My goal is to continue to inspire my technicians to go into each job with our core values and to help our clients with their catastrophes in the most sympathetic, compassionate, and efficient way possible. My focus at MaxCare of Washington:• Hiring, training, retaining, and managing technicians.• Oversee cleaning and deodorizing fire damaged buildings and personal property to IICRC standards.• Documenting, inventorying, cleaning, packing and managing personal property items.• Managing fire loss contents, structure clean, and repair pack out projects. Communicating with customers, clients and vendors ensuring that they are receiving the ideal customer experience.• Planning, scheduling, dispatching technicians.• Coordinate services with repair project managers.• Building and maintaining relationships with clients and vendors to help increase business accounts.• Bill out all files with accuracy and maximizing profitability.• Regular use of Xactanalysis and Xactimate.• Manage all Contractor Connection and Alacrity projects and update all systems accordingly. • Create estimates for pack out/ pack back/ storage. Submit and revise per adjuster approval and request. Document all systems appropriately. • Create estimates for content cleaning and structure cleaning for smoke/soot/water damage. Submit and revise per adjuster approval and request. Document all systems appropriately.• Project manage all fire and contents files start to finish. Roughly 25-40+ files at a time.

Puyallup, Washington, United States

Fife, Washington, United States

I started my career with Coleman May 1, 2017, as a Dispatch Assistant, OA/DA Account/Military Coordinator. By August 2017 I was promoted to the Local Dispatcher Manager. September 2018 I was promoted to our Ocean Port Operations while maintaining the Local Operations Management position. April 2019 I was promoted to Fleet Planner while overseeing the ocean port and local operations management positions. In February 2020 I joined the driver retention committee. March 2022, I have joined the sales force to expand our business opportunities. My focus at Coleman Worldwide: • Fleet Planning and dispatching 8 long haul drivers.• Expanding and retaining our fleet and local crew.• Performing interviews, recruiting on popular hiring pages as well as on social media, and local pages as well.• Ocean port operations manager overseeing our Alaska and international shipments ensuring they were loaded, turned into the port with proper documentation and requirements within the Port of Tacoma and Seattle.• Local operations manager overseeing the dispatch team and crew between 50-70 employees, day to day schedule, truck maintenance and more.• To maximize profit through strategic planning and booking international port freight and loose household goods. Negotiating rates as needed. • Interview, hire, train, and retain office personnel, local movers, and long haul fleet drivers.• Analyze shipping lanes and opportunities to maximize business potential, ensuring growth and continuous improvement in equipment utilization and freight efficiency.• Manage information accuracy of system data and ensure proper billing information is entered.• Audit ocean port billing yearly to ensure that there is no missed revenue or opportunity to expand.• Estimate and sell cross country moves to businesses and consumers.• Project manage all ocean port containers to and from destinations.

Minnesota

• Take inbound and make outbound calls to customers who are two or more payments past due on their auto loan payments.• During my time at Ally there were only two months where I did not finish in the top two in the nation for payments collected. • Deescalate customers to make the most ideal customer experience on each phone call. • Mentor associates who need assistance with collection skills and problem solving.• Skip trace phone numbers and addresses.• Manage logins to over 8 systems I regularly used. • Selected to join the event planning committee January 2017.• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

St. Cloud, Minnesota Area

• Take inbound calls from banking customers to service checking, savings, CDs, and kids accounts.• I was promoted from believer to promoter in December 2014 where I could service accounts and assist customers with all banking needs such as transfers, deposits, and website troubleshooting for checking, savings, kid's savings accounts, teen checking accounts, Cd's.• Promoted from Promoter to Champion in July 2015 where I then could service mortgage accounts and sell Capital One credit cards as well.• Promoted to the Capital One business team in October 2015 for the national launch of the Capital One small business checking and savings accounts and Spark Business merchant service.• It was my job to provide great customer service and sell banking accounts and credit cards that would best fit our customer’s needs.• When I was not selling products to customers, I was assisting with troubleshooting the products and website issues with our customers.

Sauk Rapids, Mn

• I would take inbound and make outbound calls conversing to customers who had outstanding medical debt and were in the process of being sued.• I worked out payment plan, pay account in full, or to help them pay off their medical account to avoid any legal judgments or garnishments. • When I was not working on the phone, I did court reviews, organizing accounts, skip traced, and changed bad addresses for the attorney.• Effectively managed a high-volume of inbound and outbound customer calls.• Addressed and resolved customer product complaints empathetically and professionally.