Brittany Strom Email & Phone Number

Everett

Launched branch in new Washington state market• Grew the branch to be a consistent top performer in the region• Exceeded goals by 30% or more each month, including units, delinquency, and ancillary sales• Developed and implemented cross-branch review system to reduce application errors and mitigate compliance risk• Audit end of month teller work• Complete applications and loan closings for personal loans• Ensure all accounts flagged by OFAC were correctly… Show more Launched branch in new Washington state market• Grew the branch to be a consistent top performer in the region• Exceeded goals by 30% or more each month, including units, delinquency, and ancillary sales• Developed and implemented cross-branch review system to reduce application errors and mitigate compliance risk• Audit end of month teller work• Complete applications and loan closings for personal loans• Ensure all accounts flagged by OFAC were correctly cleared• Perform due diligence when identifying clients• Review full note terms with clients to ensure compliance with Reg Z/ Truth in Lending act• Update staff on new policies and procedures Show less

Seattle, Washington

• Serve as the main point of contact for personal and small business account owners handling general inquiries on accounts, offering solutions and escalating problems as necessary • Train new managers to ensure understanding of day-to-day banking operations and smooth transition between leadership• Coach new hire employees on the teller computer systems, bank policies, and referral strategies, resulting in a 60% promotion rate• Managed daily and weekly cash flow, including ordering… Show more • Serve as the main point of contact for personal and small business account owners handling general inquiries on accounts, offering solutions and escalating problems as necessary • Train new managers to ensure understanding of day-to-day banking operations and smooth transition between leadership• Coach new hire employees on the teller computer systems, bank policies, and referral strategies, resulting in a 60% promotion rate• Managed daily and weekly cash flow, including ordering and exchanging currency for the banking center• Acted is interim Assistant Manager for 5 months until a new person was hired and trained• Review and scanning daily teller work• Maintain and balance the vault daily• Monitor daily transaction history for AML red flags• File CTRs, MIS, and SARs reports• Open consumer and business accounts in accordance with state and federal regulations Show less

• Initiated collaboration across multiple departments to build relationships and better partner in sharing mutual customer bases, which increased sales by 20% YOY• Built portfolio of prospective and current clients to ensure longevity of relationships and customer loyalty for future opportunitiesConsistently exceeded sales goal by average of 12%• Responsible for planning, coordinating, and leading several employee and community events per year • Complete credit card applications

Bachelor'S Degree, Business Administration And Management, General

Associate Of Arts And Sciences - Aas, Business Administration And Management, General

Associate Of Arts - Aa, Graphic Design

Education record