•Provide exclusive, high-touch service to VIP guests, ensuring their every need is met before, during, and after their visit•Build strong, long-lasting relationships with repeat VIP customers to ensure they return to the restaurant group•Maintain an in-depth knowledge of guest preferences, dietary restrictions, special occasions, and requests, customizing experiences accordingly•Manage VIP reservations, ensuring priority seating and accommodating special requests (e.g., preferred tables, private rooms)•Assist with organizing and overseeing special events, private dinners, and large parties for VIP clients, ensuring smooth execution•Coordinate with restaurant management and kitchen teams to meet VIP expectations•Greet VIP guests upon arrival, ensuring a warm, professional, and welcoming atmosphere•Provide a personalized farewell experience, gathering feedback and ensuring guests leave with a positive impression•Resolve any guest concerns or complaints promptly, effectively, and discreetly, maintaining high service standards•Work closely with restaurant management, servers, and other staff members to ensure smooth and seamless VIP experiences•Maintain accurate records of guest interactions, preferences, and feedback in the customer database•Interact with each guest to ensure supreme hospitality, while creating new VIP guest profiles

•Lead group and/or private Lagree Fitness classes with enthusiasm, energy, and professionalism•Provide modifications for clients of all fitness levels, ensuring inclusivity and safety•Maintain a positive and motivating atmosphere throughout each class•Educate clients on proper form, breathing techniques, and the benefits of Lagree exercises•Monitor client progress and offer personalized feedback when appropriate•Set up, clean, and maintain the Megaformer machines before and after each class•Ensure that clients have an excellent experience and leave feeling challenged and motivated•Stay up-to-date with the latest Lagree Fitness techniques, trends, and training methods•Adhere to studio policies and procedures, including punctuality, client communication, and professionalism•Help promote the studio and its services through word-of-mouth, social media, or studio events

•Lead individual and group Pilates classes, focusing on proper technique, alignment, and injury prevention•Design and deliver customized Pilates sessions tailored to clients' fitness levels and personal goals•Provide hands-on adjustments and verbal cues to ensure correct form and alignment•Foster a positive and inclusive environment where clients feel motivated and supported•Educate clients about Pilates principles, benefits, and modifications for injury prevention•Maintain a high level of professionalism, punctuality, and customer service•Track client progress and provide feedback to help them achieve their fitness goals•Stay current on Pilates techniques, trends, and continuing education to ensure high-quality instruction

•Responsible for initial guest interaction and setting the tone for their experience•Ensured that all guests feel welcome and are given responsive & professional service •Maintained clean and organized workstations that are cohesive with the restaurant’s philosophy, culture and standards of excellence•Responsible for onboarding & trainees•Operated on a daily basis with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative•Represented the restaurant professionally through effective communication, cooperation, and relationships with all business partners•Liaised with servers & management to ensure communication at all times about wants and needs of guests

• Directed store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution• Established long-term relationships with key customers based on data about their preferences, behaviors and purchases• Provided professional service while assisting stylists/designers to meet their production needs – build and maintain these relationships through consistent and attentive communication• Demonstrated inventory and business administration skills in developing project deadlines, budgets, and memos

• Trained new & current employees on proper customer service practices and policies • Responded efficiently & accurately to customer complaints • Estimated future needs for goods, kitchen utensils, & cleaning products • Recommended ways to reach a broader audience (e.g. discounts & social media) • Coordinated daily Front of the House & Back of the House Operations • Delivered superior service & maximize customer satisfaction• Planned, implemented, and curated content to engage customers and increase brand awareness • Oversaw and managed daily interaction with customers and/or influencers to maintain relationships and marketing strategies

• Maintained office services by establishing and organizing office operations and procedures• Achieved financial objectives by preparing an annual budget for the second largest office of the business: scheduling expenditures, analyzing variances, and initiating corrective actions• Partnered with the Human Resources department to update and maintain office policies as necessary; assisted in the on-boarding process for new hires• Created bi-weekly company newsletters recapping updates company wide, communicating with all level staff including C-suite• Entrusted to conduct intern screening and played a first-hand role in the 2018 summer intern program• Performed as a team manager during CES and Cannes Festivals, supporting the team in crucial functions, including but not limited to: CEO outreach, completing company briefs and client biographies, offering event management

• Prepared sales presentations and created marketing campaigns for clients• Developed sales reports, monthly projections and goals, & maintained documentation for company-wide projects• Traveled to trade shows and positively represented the company to potential buyers • Developed and maintained online environment and presence of company standards

• Produced reports for weekly, monthly, & yearly goals; reported finances for store performance • Managed training and associate development

• Worked with a diverse client base in a fast-paced climate • Designed and maintained store marketing displays to ensure company visual standards

• Charged with running independent events, interacting with clients, and promoting the Clear Channel brand in diverse environments • Gained valuable event coordination skills participating in artist registration, client inquiries, and vendor setup for events such as KIIS FM’s Wango Tango, Jingle Ball, and Coachella