• Efficiently dispatched technicians to service calls, prioritizing urgent requests and optimizing routes for maximum efficiency. • Maintained records of service calls, including customer information, technician assignments, and job completion times.• Utilized dispatch software to track technician locations, assign jobs, and generate reports.• Collaborated with technicians to resolve issues, coordinate part deliveries, and provide support as needed.• Provided exceptional customer service by handling inquiries, resolving complaints, and maintaining a positive company image.

• Performed comprehensive cleaning tasks for homes meeting client’s expectations.• Efficiently managed cleaning schedules, prioritized tasks and met deadlines while maintaining high quality work.• Streamlined client experience by creating personalized questionnaires,managing contracts and invoices, and ensuring seamless communication throughout the process.• Ability to work with minimal supervision consistently exceeding expectations.

• Specializing in captivating portraits and candid moments of families,mothers, children and newborns.• Streamlined client experience by creating personalized questionnaires,managing contracts and invoices, and ensuring seamless communication throughout the process.• Self directed learning of Software Suites required for photo processing.

Administrative Assistant & Executive Support• Streamlined office operations through efficient procedure coordination and client-focused reception, managing a 36-line phone system and call routing.• Enhanced organizational flow via meticulous filing, document scanning, and inter-team collaboration with fellow Admin Assistants for seamless task completion and coverage.• Optimized scheduling by managing calendars, meetings, and small projects for senior management, ensuring smooth execution.• Provided comprehensive Executive Assistant support to a firm partner, including client meeting coordination, event booking, travel arrangements, and detailed meeting summaries for stakeholders.• Demonstrated strong technical aptitude by mastering tax return processing software for both personal and corporate clients.• Possess extensive computer skills, proficient in Outlook, Excel, Word, PowerPoint, and various other programs.• Contributed to brand awareness through creative promotional product development (coffee mugs, pens, etc.), sourcing competitive vendors, and managing inventory control.• Maintained efficient office operations through weekly inventory assessments, purchase order creation, and credit card payment processing.• Offered Accounting and Bookkeeping support to small businesses, handling Accounts Payable tasks (bank reconciliations, data entry), payroll processing (checks, new employee setup), and Accounts Receivable tasks (payment recording, credit card processing).• Mentored Admin and Accounting interns, providing process and software training, delegating tasks effectively, and fostering talent development.• Played a key role in optimizing the Admin team structure, implementing workflow improvements that empowered individual strengths and boosted overall efficiency.

During my final year of my Associate's Degree program, I had the opportunity to intern at BPW&C, gaining valuable experience in an accounting and administrative environment. I provided comprehensive support to the team, assisting with a diverse range of tasks and contributing to a paperless workflow. I played a key role in:• Document Management: Efficiently scanned and categorized client documents, tax information, and other materials, ensuring proper disposal or secure return.• Client Communication: Managed a 28-line phone system, providing friendly and informative support to clients. Responsibilities included answering questions, routing calls, and greeting clients in person.• Administrative Support: Assisted Administrative Assistants with various tasks, including mail distribution, preparation and delivery of certified mail, and inventory management.• Office Maintenance: Maintained a professional and organized office environment through daily cleaning of common areas, kitchen sanitation, plant care, and supply replenishment.• Logistics and Errands: Managed out-of-office tasks, such as lunch orders, staff errands, client file/gift deliveries, and other requests.Upon completion of my internship, I successfully trained incoming interns on all assigned duties, ensuring a seamless transition within the department.This experience provided me with a comprehensive understanding of office operations, honed my communication and organizational skills, and fostered my ability to thrive in a fast-paced professional environment.

Customer Service & Studio Assistant:• Provided comprehensive studio orientation and painting technique guidance to new customers, fostering a welcoming and supportive environment.• Managed cash register transactions, ensuring accurate payment collection and till reconciliation.• Coordinated post-painting logistics, including piece sorting, organization, and preparation for delivery or pickup.• Communicated effectively with customers regarding piece status, including the occasional unfortunate incident of breakage.• Maintained a clean and organized studio environment through restocking shelves, refilling paint bottles, and performing regular cleaning tasks.Creative Contributions:• Designed and painted display pieces, showcasing artistic talent and contributing to the studio's visual appeal.