Provide instructional and program design expertise for the development and support of academic courses and specialized educational programs delivered via distance education. Responsible for assisting faculty and program directors in the design of curriculum and instruction, development of learning resources, and revision of traditional courses to online courses.• Collaborate with faculty on instructional design issues and create online courses within the assigned learning management system (Blackboard). • Provide project management for course development from inception to completion. • Recommend and implement optimal design and quality standards for online teaching. Review effective uses of the learning management system and its tools with faculty.• Design or supervise the production of learning resources with various authoring tools and in a variety of formats including graphics, audio, video, animation, and web pages.• Prepare and facilitate training of instructional design strategies used in online teaching and provide support on the use and features of the learning management system.Key Accomplishments• Provided instructional design support as lead instructional designer or as quality evaluator for over 60 online course development projects.• Completed over 70 quality evaluations for online courses using the self-review Quality Matters Higher Education rubric.• Project lead for Quality Matters managed course review, leading to UTA’s first QM certified course: MAS 2300: Introduction to Mexican American Studies.• Project lead for online program development of M. Ed. In Curriculum and Instruction Literacy Studies (10 courses), Adult Gerontology Acute Care Nurse Practitioner MSN Program (11 courses), and Pediatric Acute Care Nurse Practitioner MSN Program (10 courses).• Developed Instructional Designer training manual.

Making digital documents accessible and usable for everyone, including people who use assistive technology. Supported hundreds of organizations from Fortune 500 enterprises to public sector and government agencies, educational institutions, and private sector businesses of all sizes.

Delivering a new model for maternity and pediatric care that is transforming the way patients use technology to work with their healthcare providers. We provide a mobile clinical solution for remote monitoring in pregnancy, with the mission to eliminate maternal and infant mortality while improving access to care for all mothers.

Build and maintain client relationships while selling and servicing insurance products. Consistently meets or exceeds monthly sale goal of $8,000 with records reaching $23,000. Design and develop electronic and print based job aids for agency processes and procedures. Expanded and improved service training manual to increase autonomy of new employees. • Developed and organized a sales training manual that was commended by Nationwide Insurance sales managers and the Associate Vice President of Sales.• Designed a multi-page newsletter that reached potential clients, improved customer engagement and boosted sales. • Increased online presence by evaluating and selecting appropriate Search Engine Optimization (SEO) packages and by managing the Facebook page resulting in an additional 80 followers and posts that reach over 800 people.

Provided exceptional customer service while helping members understand their insurance policy, update their policy as needed, and manage billing information. Deemed one of the “Vital 8 People” by consistently meeting the highest ranking of metrics for attendance, call time, and quality. Reviewed and analyzed team’s call quality feedback to develop training materials and activities to present at monthly team meetings.• Became a trusted expert called upon by managers and specifically requested by special project teams. • Appointed as Subject Matter Expert to lead and mentor new employees and to assess and critique their performance while providing real-time feedback.

Instructed a diverse group of 6th grade students at a Title I campus. Monitored students to maintain discipline and promote an atmosphere conducive to learning. Analyzed state standards and curriculum to develop daily learning objectives and lessons. Effectively used time management skills while planning and delivering lessons to optimize learning. Utilized various teaching methodologies and incorporated technology to increase student’s engagement and motivation and to improve critical thinking. • Developed an innovative curriculum including an activity that received an excellent response from fellow teachers who used it as a template for their classrooms.• Led a multimedia group of students during a Robotics Challenge and provided students with resources to document the project with digital photos and videos and online blogging.

Assist teachers with work, work one on one with students, manage classrooms

Delivered sensitive documents; filed legal documents at courthouse; researched and pulled past documents at courthouse; small and large copy jobs; reception tasks such as answering the main switchboard, transferring calls, taking messages, and providing information to clients; assisted in the set up and clean up of conferences and depositions