Brittany Mayle Email & Phone Number

Detroit, Mi, Us

Detroit, Michigan, United States

Answering calls for a variety of different businesses and professionals, but mainly for law firmsTaking messages, screening new clients by completing intakes, booking appointments, collecting payments, and transferring callsUnderstanding the caller’s needs and providing business informationIdentify and suggest improvements to existing processes in order to improve accuracy, efficiency, and service quality

Detroit, Michigan, United States

Entered survey responses into an internal database in order to compile reports or conduct analysis later.Used my strong and eloquent speaking skills to ask survey participants questions over the phone and prompt responses to completedquestionnaires.Worked closely with others to develop new surveys and questionnaires, test survey links, and proofread documentation.

Detroit, Mi

Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members.Answered multi-line phones, routed calls and messages, and greeted visitors as part of my general office duties.Provided expert clerical support to the Owner and staff by answering phones, copying records, preparing deliveries, and organizing incoming andoutgoing correspondence.Used Microsoft Office to create high-quality documents, spreadsheets, and presentations for internal and external needs.Improved the performance of new team members through effective training and support.Was instrumental in achieving and maintaining high levels of client satisfaction and retention by ensuring that ads and listings were accurate andconformed to specifications.Managed budgets, appointment scheduling, employee itineraries, and accounts to improve productivity.Used advanced administrative and analytical skills in charge of day-to-day operational activities.

Detroit, Michigan, United States

Served as the Office Director's right-hand woman, deputizing, leading projects, conducting small amounts of research and analysis, and servingas an informed sounding board.Organized physical files and digitized records so that any team member with access could easily update and retrieve them.Transcribed meeting minutes and submitted them to senior management for record-keeping purposes.Tracked and monitored employee performance, identifying and focusing on areas that needed improvement and additional training.Reviewed office documentation for accuracy and missing pieces, preventing delays and increasing team productivity.Started and kept open lines of communication with customers in order to foster positive relationships and keep them informed about any loanprocessing issues.

Warren, Michigan, United States

Was in charge of document management, which included organizing forms, photocopying, filing records, preparing correspondence, and creating reports.Increased data-entry productivity by keeping detailed logs of data projects, identifying issues, and improving them.Used a 10-key pad to enter numerical data into databases quickly and accurately.Used my knowledge of data entry and common sense skills to decipher incomprehensible or garbled messages.Closed process gaps by implementing new standardized training methods.Provided new hires with mentoring, which resulted in improved staff development and productivity.