Brittany Walker, Pmp, Csm Email & Phone Number

-Support the scoping of projects by providing project resource estimates that represent the level of effort required to support the projects/initiatives.-Manage team allocation by ensuring that each associate has a manageable workload and reallocating resources as needed.-Work closely with other team members on various projects and initiatives.-Develop relationships across the organization and listen to the needs of internal and external customers.-Cultivate open communication with customers, and business partners in an effort to identify opportunities to improve processes.-Establish clearly defined goals, objectives, responsibilities, competencies, and development plans for each member of the team.-Coach, mentor, and develop team members.-Provide coaching and performance feedback through one-on-one meetings, staff meetings, and other communication as appropriate.-Provide leadership to multiple implementations and facilitate the cross-project/cross-functional team to develop and implement solutions to address our client’s requirements.

-Optimized onboarding experience by drafting custom training plans for each client, negotiating assertive Service Level Agreements (SLAs), and developing strategic long-term relationships with key accounts. -Managed communication with Leadership on PMO project statuses, risks, budget, scope, etc.-Built clear and concise documentation that supports the milestones of the project, represents key business decisions made and obtains sign off from stakeholders.-Defined measurable onboarding metrics -Coached 15 new and existing employees on PMO best practice

Business Project Manager within the DentaQuest PMO. Managed 5-7 internal and external projects with project teams consisting of 25-50 people using PMI methodologies.-Lead cross-functional new business projects with 30-50 members on the project team.-Managed communication at all levels of the organization on project status, risks, budget, scope, etc.-Successfully managed projects with budgets of up to 7 million by building forecasts, monitoring expenses, and ensuring compliance

Irvine, Ca

Managed the implementation process for an assigned client list, working directly with clients to identify, prioritize and manage strategic needs for an efficient and effective implementation. •Oversee, Coordinate, and Manage all aspects of the implementation for new Customers. •Communicate and manage internal and external implementation requirements and expectations.•Serve as a single point of customer contact during the implementation. •Assure client satisfaction. •Manage client escalations. •Assist in the review of client processes and the development of new workflow plans. •Manage client relationship during the implementation process. •Communicate progress updates weekly or as agreed upon with client. •Support sales teleconference in hand-off of new client. •Ensure implementation milestones are met on time. •Schedule and complete trainings with each client. •Manage data conversion, interface, and other timelines and expectations. •Train and onboard new employees• Build new processes and assist in improving existing processes

Assisted in managing projects that included migrating legacy clients onto a new telephony platform.

Worked with internal and external clients to assist with software implementation for SAAS based product. Managed project teams of 5-10 to help clients to successfully adopt software using best practices and frequent communication.

South Jordan, Ut

Managed the implementation process for an assigned client list, working directly with clients to identify, prioritize and manage strategic needs for an efficient and effective implementation. •Oversee, Coordinate, and Manage all aspects of the implementation for new and existing enterprise clients. •Communicate and manage internal and external implementation requirements and expectations.•Serve as a single point of customer contact during the implementation. •Assure client satisfaction. •Manage client escalations. •Assist in the review of client processes and the development of new workflow plans. •Manage client relationship during the implementation process. •Communicate progress updates weekly or as agreed upon with client. •Support sales teleconference in hand-off of new client. •Ensure implementation milestones are met on time. •Complete the Electronic Data Interchange (EDI) agreement process. •Schedule and assign a Certified Trainer to each client. •Manage data conversion, interface, and other timelines and expectations. •Trained and onboarded new employees.•Assisted in building new processes and process improvement initiatives.

South Jordan, Ut

•Answer client inquiries regarding billing software or EHR to resolve problems.•Maintain records of daily client communication transactions, problems and actions taken.•Read manuals, test system functionality, or confer with management to provide technical assistance and support.

Master Of Business Administration - Mba

Bachelors, Business, Management, Marketing, And Related Support Services

Associate Of Science (As), General Studies