Customer Service Representative
CurrentTake incoming and make outgoing calls for members and providers.Assist callers with their issues/concerns.Sending escalation emails for escalated issues.Send letter/material requests.Run SSN checks for eligibility and updated information.Training/shadowing.Work multiple different systems.Send and receive faxes.Check claims for denial reasons/payment status.Work spreadsheets to resolve issues.Send incoming emails to the appropriate department for… Show more Take incoming and make outgoing calls for members and providers.Assist callers with their issues/concerns.Sending escalation emails for escalated issues.Send letter/material requests.Run SSN checks for eligibility and updated information.Training/shadowing.Work multiple different systems.Send and receive faxes.Check claims for denial reasons/payment status.Work spreadsheets to resolve issues.Send incoming emails to the appropriate department for review.Respond to incoming emails for issues/concerns/or membership updates.Work on special projects off of calls to benefit the company.Helped implement a new phone system and new software.Answer group questions.Advanced in excel and Microsoft word. Show less