Brittany Williamson Email & Phone Number

South Portland, Me, Us

Portland, Maine, United States

Portland, Maine, United States

Chattanooga, Tennessee, United States

BUSINESS ANALYSIS• Collaborated with internal teams and suppliers to evaluate costs against expected market price points, and business demands, and set structures to achieve profit targets and drive customer engagement.• Coordinated with software developers to create custom applications and trackers to achieve client goals.• Managed implementation of new product features by outlining plans and specifications such as how, where and when each component would work.• Implemented internal automation tools to improve efficiency, eliminate waste and free up labor hours for other needs.OPERATIONS AND PEOPLE• Hired, trained, and provided ongoing support and management to the support team members.• Fostered positive environment and relationships with employees by implementing weekly open discussion time, annual development reviews, and planned outings after-work every 2 weeks, and bimonthly half-day outdoor activities as a full company.• Created and implemented SOP documentation, ongoing knowledge base, and employee handbook for full staff.• Increased per-traveler revenue by 30% between 2016-2018 by negotiating higher commission rates with partners and improving travel offers to meet clients' desires and expectations. Maintained per-traveler revenue following second year of growth through increased client satisfaction.• Facilitated ongoing feedback loop with partners each season regarding each tour in order to improve client satisfaction or resolve client issues and brand perception.CUSTOMER FOCUS• Impacted customer experience and staff morale and retention by shifting business strategy and measurement from high-quantity sales environment to a high-quality, customer-led buying experience.• Increased repeat, satisfied customers year-over-year by 8% for 3 consecutive years 2016-2019 by focusing on client relationship development, implementing a guided sales approach, and improving products.

Chattanooga, Tennessee, United States

Ecommerce website for commercial and residential building supplies• Liaised between suppliers, logistics, contractors, and individual homeowners.• Provided project updates to clients and troubleshot issues.• Resolved conflicts and negotiated mutually beneficial agreements between parties.• Engaged in industry networking events to identify cost-effective suppliers, purchase advantageous packages, and lower company costs.• Kept stakeholders up-to-date on details pertaining to client projects.• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.• Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity for 7+ support team members.

Chattanooga, Tennessee, United States

• Partnered with Homeless Healthcare Center of Chattanooga to create and implement new program for homeless individuals to obtain general education diplomas.• Assisted Education Director with project research, grant writing, fundraising events, and sponsorships to promote new program.• Engaged community leaders and organizations to advocate for needs, maintain positive support networks, and support continuing education strategies for the community's homeless population.• Corrected any data entry error to prevent later issues such as duplication or data degradation.• Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.

Chattanooga, Tennessee, United States

• Trained and directed 13 staff members on effective methods, operations, and procedures to maintain high productivity and performance metrics in high traffic location.• Cross-trained existing employees to maximize team agility and performance.

Greater Chattanooga

• Responsible for recruitment, coordination, and direction of 30+ weekly volunteers to pack and distribute individual meals to schools, community centers, and homes.• Engaged staff members, community organizations, and individual allies, to foster education and connections between learning and hunger.• Researched and implemented healthier weekend lunch options for disadvantaged children while staying within organization's limited budget.• Awarded grant to establish breakfast meals, in addition to lunch, for low-income, high-risk students to bridge hunger gap during months when school was out of session.• Provided ongoing direction and leadership for program operations.