Brittany Wright Email & Phone Number

Identified opportunities for automation and Artificial Intelligence (AI) to drive innovation in insurance processes through advanced technology solutions.Drafted technical business requirements.Spearheaded goal setting and motivation for cross-functional teams including engineers and various departments to ensure successful product launch and sustained market performance.

Expertise: Operations, Quality Assurance, Claims Coverage, Customer Relations, and Auto Desk Management.Reviewed underwriting workflows, enhanced procedures, and developed technical business requirements to optimize efficiency.Collaborated with cross-functional stakeholders, including IT, Claims, Product Management, and Corporate Underwriting, to align strategies and drive organizational initiatives.Supervised underwriters, auditors, coverage specialists and lobby associates, ensuring compliance, quality standards, and exceptional customer service.Led countrywide alignment projects, managed confidential remediations, and ensured adherence to regulatory requirements.Coordinated Continuing Education (CE) compliance and acted as a liaison for Site Operations to support communication and operations.Directed plaza operations, managing customer service, policy transactions, payments, inspections, and face-to-face client interactions.Prepared high-level reports, oversaw department calibrations, and led initiatives to improve operational effectiveness.

Conducted training sessions for underwriters and technicians on process enhancements and system implementations.Developed and managed multiple departmental resources to support operational efficiency.Facilitated training for new hire classes in Auto Service and provided support to various departments affected by pandemic-related displacement.

Conducted audits on events handled by underwriters and technicians to ensure compliance standards were met.Facilitated peer coaching sessions aimed at enhancing quality and performance.Managed the timely completion of various reports and multiple projects, ensuring accuracy and efficiency.

Detected and mitigated unacceptable risks including policy fraud, claim fraud, non-cooperation, location fraud, and illegal broker practices.

Conducted risk assessments and rendered underwriting decisions based on risk acceptability criteria.

Operated in a dynamic call center environment, managing high volumes of incoming calls.Educated potential and existing clients on diverse insurance policies and products, advising them on tailored coverage solutions that best suited their individual needs.

Managed the planning and execution of events within an athletic sanctioning organization.Coordinated staffing logistics for mixed martial arts events and official weigh-ins.Oversaw budget management and negotiated vendor pricing for various event-related services.

Served as a professional judge and inspector for Mixed Martial Arts, Boxing, and Muay Thai competitions/events.

Scheduled appointments for potential customers in response to internet inquiries.Managed precise employee schedules to optimize staffing levels.Facilitated sales of both new and pre-owned vehicles.

Administered weekly payroll processing.Delivered front desk customer service.Maintained the customer reception area.Generated invoices and managed customer payments.Coordinated service appointment scheduling.

Bachelor Of Science - Bs, Business Administration, 3.488

Activities and Societies: The National Society of Leadership and Success

Associate Of Arts And Sciences - Aas, Business Administration And Management, General

Activities and Societies: The National Society of Leadership and Success

Associate Of Applied Science, General Studies