As the Admissions Team Lead & CRM Specialist at The Institute of Beauty and Wellness, I spearhead the development and execution of targeted outreach strategies, driving increased student enrollment through personalized communication and relationship-building efforts. I manage and optimize CRM systems like Salesforce and HubSpot to enhance data-driven decision-making, streamline processes, and ensure compliance, contributing to the overall efficiency of our admissions team. Collaborating closely with marketing, student services, and campus leaders, I align messaging to promote the Institute’s mission, ensuring consistent and impactful interactions with prospective students and stakeholders. My role involves cultivating and maintaining strong relationships with prospective students and their families, offering tailored solutions to meet their educational needs and guiding them through the admissions process. I also analyze data and prepare comprehensive reports for leadership, leveraging advanced analysis techniques to track enrollment trends and identify growth opportunities. With exceptional organizational skills, I manage complex schedules ensuring seamless operations and timely responses to inquiries. I am committed to delivering high-quality customer service, resolving inquiries, and maintaining accurate student records, all of which reinforce the Institute’s reputation for excellence.

Collaborating with the Director of Admissions in the developing and organization of continual training within the Admissions office employees. Mentor, coach, and motivate others in best practices to contribute to the success of the department and college as a whole. Advance and implement effective personal strategies for lead development, pipeline management, and calendar coordination. Proved a need for change in referral generation resulting in a systemwide presentation on new procedures. Utilizing excellent time management and organizational skills to achieve a larger personal goal which supplemented the team goals

React to new student inquiries quickly and reply to student or other departmental follow up efficiently through the whole admissions process and beyond. Organize and conduct one on one meetings with prospective students both in person, and virtually, to discuss educational goals. Initiate and maintain professional relationships along with open communication through out all departments including directors, academics, deans, financial advising, and career services. Maintain comprehensive records tracking interactions on prospective student’s enrollment progress (CRM and Outlook calendar)

Pridefully embodied the etiquette and skills of the Universities. Athletics programs and coaching staffs. Swiftly gained knowledge of NCAA rules & regulations while assisting in recruiting both regionally & nationally. Supported player development through creating and implementing regular staff workouts. Effectively managed team travel, meals, and social media accounts. Fashioned outreach and relations with external stakeholders to boost annual fundraisers. Adopted the ethics and professionalism necessary to thrive in a University departmental team.

Pridefully embodied the etiquette and skills of the Universities. Athletics programs and coaching staffs. Swiftly gained knowledge of NCAA rules & regulations while assisting in recruiting both regionally & nationally. Supported player development through creating and implementing regular staff workouts. Effectively managed team travel, meals, and social media accounts. Fashioned outreach and relations with external stakeholders to boost annual fundraisers. Adopted the ethics and professionalism necessary to thrive in a University departmental team.

My responsibilities included but did not limit me to: lesson planning, set up and take down of equipment, taking roll, managing a classroom, attending before and after school meetings, and promoting life long physical activity.