As the Salon Manager, I greet every client with a smile and direct them to the correct stylist, massage therapist or our in house aesthetician for facials and waxing services. I answer phone calls, manage the schedule books for several stylists, balance out the cash drawer for weekly deposits, manage product inventory & invoices, and maintain a clean and organized workplace.

• Managed up to 200 guest arrivals and departures per day, including processing payments, issuing room keys, and ensuring all special requests are handled promptly.• Developed reputation for prompt, efficient service with high level of accuracy, receiving top ratings, including employee of the month for 6 months.• Oversaw customer service issues, handled complaints, and escalated unresolved conflicts to management in an appropriate and timely manner.• Maintained thorough knowledge of hotel amenities, local attractions, and nearby fine dining to promote customer satisfaction throughout their stay.

• Took orders from diners and recommended appropriate dishes and accompaniments on their behalf, attaining a 98% customer satisfaction rating.• Handled guest grievances in a professional manner and worked with management to resolve issues related to food quality and guest experience.• Answered restaurant telephone while managing restaurant reservation and to-go order systems, and proficiently addressed customer questions and concerns.

• Managed hostess stations in 2 of the hotel’s restaurants by greeting and seating guests, keeping customer wait-times under 15 minutes.• Assisted servers with table clean up and set-up to ensure that each customer received the same world-class experience as the one that came in before them.• Maintained thorough knowledge of daily specials and menu items, and acted as an expert by offering suggestions on menu selections.